Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium and large businesses. The objective of the GCS Control Management Business Conduct team is to provide subject matter expertise on Business Conduct Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively, and support the BU with expert guidance for topical Operational Risk intelligence. GCS is looking for an Analyst/ Sr. Analyst of Control Management, Business Conduct passionate about ensuring business conduct is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

How will you make an impact in this role?

Analyst/ Sr. Analyst, GCS Business Conduct Control Management will:

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Be responsible for program performance, development of controls, and testing activities to support business conduct objectives for the GCS organization. Work closely with Legal Entity Compliance Officers, General Counsel's Organization, Governance and other GCS partners to comply with internal standards, policies, and regulatory obligations. Assist in documenting subject matter expertise used to advise BUs. Support compiling any planned guidance that is shared with BUs. Assist in day-to-day activities to support compliance with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 Conduct Risk Management Policy). Assist in administrative activities to compile topical risk information, including emerging trends, best practices, and regulatory updates relevant to business conduct. Assist in administrative activities to compile materials and disseminate targeted training and awareness programs to increase understanding and management of specific risk topics within GCS. Assist in specific activities / tasks required to support more senior team members in designing and implementing business conduct related controls. Assist in specific activities / tasks to gather relevant operational risk insights, better practices, themes, etc. across the enterprise.

Minimum Qualifications

2+ Years of experience in operational risk management (e.g., within Risk and / or Internal Audit function) and understanding critical operational risk management lifecycle activities. Project management, communication, and interpersonal skills. Should be proactive, have strong attention to detail, and be able to manage multiple projects simultaneously. Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and / or operational standards. Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications

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Bachelor's degree in finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are a plus Experience in at least one of the following: Supporting go-to subject matter experts in sharing subject matter expertise with the business Facilitating activities to comply with enterprise policies and programs on specific risk types Support advising on business conduct and broader operational risk policies and programs Experience in the financial services industry


We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.