Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity--driving our business priorities alongside meaningful social, community, and societal impact.
As an Analyst of Renewal Services Quoting at Ciena, you will play a critical role in providing accurate and comprehensive quotations for our renewable services offerings. You are instrumental in driving Ciena's services business by, supporting sales teams with accurate and competitive renewal quotes that help close deals, ensuring Ciena's service contracts are positioned effectively to meet customer needs and contributing to the overall efficiency and profitability of the services business.
How You Will Contribute:

• Collaborate with geographically diverse teams, including account managers, service sales leads, product line management, and entitlement management, to deliver timely quotes.
• Analyze customer installed base, service performance metrics, and account inputs to prepare high-quality quote packages aligned with Ciena's commercial guidelines and timelines.
• Identify up-sell opportunities and recommend service options to maximize revenue and meet customer needs.
• Create and manage collateral related to maintenance proposals, ensuring accurate documentation and repository updates.
• Drive process improvements by analyzing current quoting tools and workflows, collaborating with cross-functional teams to enhance efficiency.
• Identify true-up opportunities for customer inventory to increase revenue for Ciena's maintenance business.
• Ensure all quotes comply with Ciena's Opportunity Management Process (OMP) guidelines.

The Must Haves:

• MBA or bachelor's degree in engineering, business, finance, or related field.
• Minimum of 5 years in services quoting or a related role, preferably in telecommunications or networking.
• Strong analytical skills to evaluate data and customer requirements for accurate and competitive quotations.
• Exceptional attention to detail to ensure error-free documentation and quotes.
• Excellent verbal and written communication skills to interact effectively with internal teams and external customers.
• Proven ability to collaborate with cross-functional teams and stakeholders at all levels.
• Strong organizational and time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

The Assets:

• Minimum of 3 years of experience in business planning, pricing, or metric-based costing environments.
• Familiarity with telecommunications or networking industry standards and practices.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Skills Required