Functional/Process Requirements
1. Play pivotal role in collaborating, liaising with multiple internal and external teams and Stakeholder as per the Invoice Reconciliation, Invoice hold reolution managment WS complexities.
2.Leads and performs periodic reviews on the KPIs, Critical to Success elements with SLT and sponsors.
3.Anticipates the existing problems, issues before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
4.Champions and fosters culture of Continuous Improvement through identification of improvement, automation opprtunities and drive efficiency, productivity for self and team.
5. Address and owns end to end responsibility to support plants/Suppliers/ to eliminate root cause of the invoices going on hold.
6 Provide the experties, resolution on complex invoice issues to peers, businesses to get it to the resolution.
7. Create detailed Workflows, SOPs for all processes, sub-processes, trackers/reports for better monitoring and control. Stakeholder Engagement and Satisfaction –
7.Drive customer engagement and satisfaction by meeting customer expectations and needs, meeting customer focused KPIs, understand VoC through periodic review - Sr business leadership team (LT), SCM LT.
8.To plan, schedule and manage the allocated projects delivered to agreed timescales, quality criteria and commitments.
Strategic –
9. Contributing to the PP, transition, special initiatives/programs helping to accelerate growth for WS, Fx & COE.
10. Monitor progress and achievements on projects, initiatives. Provide timely status and reports to all stakeholders & SLT.
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