Job Description

:
What You';ll Do
We are looking for a Sales and Use Returns Tax Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The Analyst will be responsible for identifying areas of improvement as well as serving an elite group of customers with highly complex returns as their primary point of contact. Candidate must be highly driven, detail oriented and proficient at balancing multiple priorities/issues. 
What Your Responsibilities Will Be
Relationship Management and Communication 
This role is specific to the Premium Managed Returns Service offering where you will be providing a high level of service to taxpayers signed up for the returns service. As a tax analyst on the Premium Returns team, you are the first point of contact for customer interactions. In this role, you should expect to dedicate a portion of your day fielding communication, both internal and external, regarding customer returns service. To succeed, you must be comfortable taking ownership of your customer’s overall satisfaction and you must be empathetic to customer needs. Your understanding of the customer’s needs will enable them to get the full benefit of Avalara’s expertise and software enabling them to self-serve where possible. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential; this includes potential escalations where clear and timely communication is imperative. 
What You’ll Need To Be Successful
Job Duties 
Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings 
Manage a select group of customers as their primary point of contact 
Ability to research and resolve jurisdictional notices on behalf of customers 
Responsible for the on-boarding and validation of new sales/use tax returns customers 
Responsible for identifying and improving automation to serve our customers across a variety of market and tax verticals. 
Communicate regularly and effectively with customers, jurisdictions and other internal teams as part of research and resolution 
Perform QA related to sales and use tax content and form changes 
Manage workload to effectively meet deadlines 
Identify ways to improve process and/or technology to better serve our customers. 
Work collaboratively with all staff members and management 
Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings  
Serve as trusted resource for critical troubleshooting &; questions needed to reduce risk in-cycle  
Expert knowledge of jurisdiction’s website &; taxpayer experience when manually imputing filing information (data input nuances; limitations)  
Qualifications 
(I2) Tax Analyst: Typically requires a bachelor';s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. 
(I3) Sr. Tax Analyst: Typically requires a minimum of with a bachelor';s degree; or 3 years and a master';s degree; or a PhD without experience; or equivalent work experience. 
(I4) Typically requires a minimum of 8 years of related experience with a bachelor';s degree; or minimum 6 years and a master';s degree; or a PhD with minimum 3 years'; experience; or equivalent experience. 
Works during US business hours  
Strong analytical, research, and problem-solving skills 
Excellent written and verbal communication skills 
Ability to work independently yet still function as a team player 
Ability to prioritize and multi-task to meet strict filing deadlines 
Ability to learn and adapt to different software applications and tools 
Must have advanced knowledge of Microsoft Office, including Excel (functions include power pivot, vlookup, hlookup, etc.) 
Preferred Qualifications 
Advanced degree in accounting or finance 
Experience with a Big 4 firm, large corporate tax department of a multinational company, or large ERP integration 
Expert understanding of an Avalara customer’s data flow from AvaTax portal to Returns Console 
Deep understanding of user platform features related to jurisdiction (nexus; exemptions; marketplace; rules; filing calendars; reporting; transactions)  
Basic overall knowledge and understanding of transaction flow across the business and subsequent impacts to returns preparation and filing (advanced knowledge is a plus)   
Content  
Transaction Tax Calculation   
Transaction Data Flow   
Returns Mapping  
Returns Filing Automation   
How We’ll Take Care Of You
Total Rewards 
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 
Health &; Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 
Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re Avalara. We’re defining the relationship between tax and tech. 
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.