Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.



Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As a forecasting and business planning analyst, you will be part of a team responsible for the development and execution of world class forecasting and planning models and contribute to our Global Capacity & Contact Management's innovative transformation. These modeling techniques will be developed with regular utilization of decision science, data analysis and innovative solutions required to deliver value and drive accurate outcomes while enabling and ensuring strong service levels across GSG.



The analyst will partner with and manage a large set of stakeholder relationships across the Global Services Group and effectively collaborate with Finance, Operations, and MIS partners while effectively providing accurate long term planning forecasts. The ideal candidate must demonstrate effective communication and analytical proficiency, strong attention to detail and math aptitude, enjoy a fast-paced environment with ability to operate cross-functionally and deliver on shared objectives.

Main Responsibilities:

Develop, integrate and maintain accurate long term volume forecasting models Partner with Global Planning Teams to create, communicate, and coordinate workforce plans required to achieve servicing levels and shareholder targets Establish and maintain strong relationships with Business stakeholders, ensuring regular communication and feedback on plan execution Provide business analysis, strategic insights and planning support to evaluate and prioritize short/long-term opportunities across the GAPN organization Collaborate and effectively partner with multiple functional teams to acquire and apply knowledge of business growth initiatives, risk/financial concerns and/or process optimization programs Demonstrate thought leadership to solve business problems using quantitative statistical techniques Drive transformational change and support analytical advancement Interrogate, question, and validate key inputs and data outputs

Minimum Qualifications

Bachelor's degree or equivalent experience in Computer Science, Engineering, Mathematics, Statistics related fields Demonstrated experience with Advanced Excel / Power Query / Power BI / SQL / Python Demonstrated ability to synthesize large data sets into actionable insights Demonstrated experience in driving results in a matrixed and global organization Strong analytical and problem-solving skills with clear thought leadership demonstration Ability to work flexible hours

Preferred Qualifications

Demonstrated experience with Forecasting / MIS Reporting / Automation

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:


Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.



Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.