Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what's next. Let's define tomorrow, together.
Description
We have a wide variety of career opportunities around the world -- come find yours.
Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what's next with us. Let's define tomorrow together.
Job overview and responsibilities
This role leads the Business Office team, overseeing key operational functions including Network Operation Control (NOC) Facilities, Resource Planning, Staffing modeling, and Employee Dependability. As the cross-functional employees within the Business Office, this role is responsible for ensuring that internal processes run efficiently, accurately, and in alignment with company standards. Success in this position requires strong organizational skills, an operational mindset, and a commitment to supporting business needs across multiple departments.

• Lead and manage the Business Office team responsible for Resource Planning, Staffing Modeling and Employee Dependability including analyses/reporting, control audit, & journal entry
• Oversees integrated business functions including labor resource planning and employee dependability, ensuring accuracy, compliance, and operational continuity.
• Acts as a central liaison between Business Office operations and cross-functional stakeholders to resolve issues and support business needs.
• Oversee the analysis of large datasets to identify patterns, trends, and insights that can shape effective AO Business Office strategies and tactics.
• Drive continuous improvement through process evaluation and implementation of best practices.
• Ensure compliance with company policies, procedures, and regulations across all business office functions.
• Management of direct reports/dotted line reports, comms, reviews, knowledge skills and abilities sharing/development, coaching, etc.
• Develop, implement, and maintain standardized process to ensure consistency and accuracy
• Analyze trends in staffing utilization, overtime, and shift coverage to identify optimization and process improvement opportunities.
• Maintain, enhance and otherwise support the models for the staffing forecast and ensure they continue to stay valuable and relevant
• Collaborate with stakeholders (both frontline and executive-level) to identify processes strategies, or decisions that can be improved by leveraging analytic insight
• Monitor forecasting model performance metrics and identify operational and financial improvement opportunities.

Continuous improvement of the forecasting tools
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
What's needed to succeed (Minimum Qualifications):

• Bachelor's degree in a quantitative field such as math, statistics, or operations research
• One to three years of experience in an analytics or data science role required
• Proved ability to develop machine learning models
• Programming experience in a scripting language such as Python
• Staffing Resources, Forecast Modeling, Staffing Dependability, or related area of study
• Proficient in Microsoft Office primarily Excel, PowerPoint, Outlook, and Word
• Ability to analyze and report out on data.
• Strong and positive communication skills.
• Detail oriented.
• Reliable, punctual attendance is a crucial function of the position.

What will help you propel from the pack (Preferred Qualifications):

• 1-2 years analysis experience preferred.
• Master's degree in a quantitative field such as math, statistics, data science/machine learning, operations research and/or MBA preferred
• Experience developing and deploying forecasting models using scripting programming languages such as R, SAS and Python
• Familiarity with the airline industry or resource planning
• Experience using traditional statistical and industrial engineering techniques (e.g. inference testing, statistical process control, economic order model and process flow analysis)
• Familiarity with resource planning and demand forecasting techniques
• Familiarity with resource planning and forecasting models

Skills Required