Job Description

ANALYST - ODC Team
A person having high aspiration and passion for customer service excellence can accomplish their vision in Deloitte. CXO is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity.
Work you'll do
Focus on delivering world-class customer service to our customers. Interface with customers, clients and vendors as required. Follow the direction of immediate supervisors or managers to implement new processes. Maintain the Dashboard specific to ODC based on the day-to-day requirement. Religiously work with ODC IT team/Stakeholders and update all the critical data on the SharePoint and maintain accuracy. ServiceNow ticket monitoring and resolution. Regular compliance checks and remediation. Configuring ODC endpoints and work on onboarding and offboarding activities. Work with Offshore Development Center (ODC) team/stakeholders to identify process gaps. Work as a project coordinator for all ODC activities. Advance skills with MS Excel & MS PowerPoint. Basic knowledge of Windows Scripting & GPO's. Help CXO IT - ODC IT team in documenting the ODC specific process. Help in maintaining ODC specific fortnight report and preparing ODC related PPT etc., Help CXO-ODC IT team build audit readiness checklists. Help follow up with multiple stakeholders using ODC operational shared mailbox and day-to-day activities. Working with different stakeholders and processing the ODC related invoices. Occasional overtime required to meet project milestones and deadlines ODC asset management and tracking. Vulnerability management and remediation. Work with immediate supervisor understand and assist on ODC transactional issues Help follow up with CX- EUS team & ensure monthly checks are complete and update the dashboard accordingly and share the report with immediate supervisors/Managers Help follow up with all stakeholders for all ODC related transactional activities. Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT's) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory. Coordinating with different stakeholders and setting-up calls based on the requirement & sending the MOM's. Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities are required.
The team
CXO team is proud to be part of Deloitte's Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Offshore Development Center (ODC) Customer support with collaboration with CX-EUS team to provide world class customer service. This team takes care of managing the ODC's.
Qualifications
Required:
B. Tech, BE & Engineering Graduates or equivalent Strong Technical troubleshooting knowledge on Windows11, Thin client, IOT, Linux Basic Windows Scripting, GPO's, Vulnerability, Security, Microsoft Office (Outlook, Word, Excel, Power Point) and knowledge on Networking & SharePoint will be an advantage.
Preferred:
ITIL - Certification Microsoft MCITP - Certification Basic knowledge of overall network/systems security Certified Qualys VMDR
How you'll grow
At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code: 315001