Job Description

Analyst - Salesforce Data Cleansing, Marketing Support Team - Deloitte Support Services India Private Limited

The analyst, part of the Marketing Support Team, will support all data cleansing activities across all data objects, Contacts, Leads, Campaigns, etc., to improve and maintain the system's data quality. The analyst will develop processes to maintain the system's data quality that are aligned with the firm's business needs.

Work you'll do

As a part of the Salesforce Local Admin, you will:
As a part of the team, you will be responsible for:

Perform contact and organisation research and update details in Salesforce Perform executive and board members' research Track data cleansing activities to produce management reports. Maintain and update activity tracker for contacts using various sources. Manage ad-hoc requests to support various marketing groups. Maintain and update process documents. Work with team members and the project lead to establish suitable processes to support Data cleansing activities Data cleansing across all Salesforce data objects for the program Manage ad-hoc requests to support various business groups across the organisation Produce customised reports/dashboards for the business leaders Maintain and update process documents Work independently with members of the user community to help them meet the business requirements Deliver excellent service in line with process requirements and ensure service level agreements are met Provide an employee-focused experience through the timely and accurate completion of queries and activities Record and maintain accurate activity information tracking through to timely closure. Escalate more complex queries to the Team Leader or specific cases to the appropriate Salesforce support team. Take responsibility for keeping current on Deloitte policy and process developments. Maintain continuing professional development to ensure advice given is appropriate and high-quality. Ensure compliance with appropriate Data Protection legislation always

Work Location: Hyderabad

Shift Timings: 11 AM to 8 PM (Indian Standard Time)

The team

The Clients & Markets Growth team at Hyderabad supports the Deloitte member firms across North South Europe with various capabilities, such as financial reporting, HR and financial transaction processing, administrative services, helpdesk support, marketing, and IT services.



Qualifications:


Requirements:


Any Graduate / MBA (Marketing) with 1-3 years of experience in a data cleansing role for any CRM system, preferably Salesforce. Contact cleansing and data management experience with multiple stakeholders across regions Worked on contact, organisation and executive & board member research Basic understanding of Salesforce.com best practices and functionality Strong data management and data cleansing abilities Previous experience with basic reporting and dashboard Basic knowledge of Data Loader for mass data management tools Working experience with the ServiceNow tool is preferred Excellent communication skills (CE Advance). Excellent knowledge of Microsoft Excel and the Office suite Excellent project management skills and a positive attitude Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Ability to work in a dynamic, fast-paced environment Enthusiastic and eager to learn new technologies. Committed to working with the team to maintain a positive team spirit. Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets. Must demonstrate a methodical, analytical and precise approach to problems. Is open, receptive and adaptable to change. Proven ability to design and implement new processes and facilitate user adoption. A documented history of successfully driving projects to completion A demonstrated ability to understand and articulate complex requirements

Preferred:

Basic understanding of Salesforce.com best practices and functionalities Knowledge of contact/account research, basic reporting Previous experience with data cleansing activities on Salesforce, including mass updates Manage multiple clients in different time zones Knowledge of MS Office (Advanced Excel)

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organisation. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognising their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 301178