Job Description

JOB DESCRIPTION The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities Analyze website internal search (site search) performance and provide suggestions and strategy for improvements Produce site search deliverables such as: Keyword research & optimization Implement redirects Creating disambiguator, recommended links and banners Dictionary update, sites search audits Working on reports by using tools like Omniture, Google Analytics etc. Will be working on site search platforms viz. IBM Solr / Endeca etc. Creating weekly reports, presentations and operation metrics on resource utilization, productivity etc. What Skills you should have Excellent communication skills Should be internet savvy and able to navigate websites easily Intermediate knowledge of MS Excel, PowerPoint, Omniture, SiteCatalyst Should be proficient in Reporting and Analysis Good logical aptitude and ability to research on its own Must have team management experience Preferable to have experience in using enterprise search platform viz. Google Custom Search, MS FAST, Endeca, IBM Solr Functional knowledge on working with MS Excel Good presentation and research skills Enthusiastic attitude Quick Learner Logical Reasoning Team Player If this sounds like you then you are our kind of person You have completed a Bachelor\'s degree. ABOUT THE TEAM eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Digital is the trusted partner of choice to the world\'s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital\'s innovative delivery model drives the \'metrics that matter\' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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