Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

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Perform first responder duties for all inbound supplier shipments where exceptions occur by creating and sending incident reports to our Manufacturer partners and tracking to resolution.


Manage Manufacturer outbound exceptions that are sent to MODS from our Distribution Center network and work towards resolution.


Assist with Customer (Dispenser) exceptions that are sent to MODS from Customer Service and work towards resolution as needed.


Work with Distribution Operations and Cencora's manufacturer partners to track and resolve logistics and product packaging issues that affect operational productivity and/or compliance.


Works closely with suppliers and other functional areas to improve inbound data quality and resolve missing data and errors.


Evaluates, develops and implements process improvements that improve effectiveness and improves the quality or magnitude of the end result.


Provide technical and analytical support to Strategic Global Sourcing team.


Additional responsibilities as determined by the Manufacturer Operations & Data Services team.


This role will work the First Shift which is 6:00 AM IST - 3:00 PM IST.


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WORK AND EDUCATIONAL QUALIFICATIONS:

Bachelor's degree in business administration, Information Technologies, Pharmacology, or related field. 2+ years of experience in operations or supply chain, preferably within the pharmaceutical industry. Proven experience in managing operational incidents and resolution processes. Strong background in developing and improving business processes. Ability to collaborate effectively with internal and external technical and business teams. Hands-on experience with Drug Serialization or the Drug Supply Chain Security Act (DSCSA) preferred. Solid understanding of barcode standards and their application in pharmaceutical products. Proficiency in Microsoft Word, PowerPoint, and Excel. Strong project management skills. Excellent oral and written communication and presentation skills, with the ability to engage stakeholders at all levels.

What Cencora offers

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Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.


Full time

Affiliated Companies

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Affiliated Companies: AmerisourceBergen Services Corporation

Equal Employment Opportunity

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Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.


The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.


Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned