Job Description

Job Title: Analyst L3
Req Id: 112649
City: Pune
State/Province: Maharashtra
Posting Start Date: 11/19/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Roles & Responsibilities-

Monitoring calls/ cases to evaluate domain knowledge accuracy and communication ability Provide regular performance feedback and coaching, and Coach outliers on a one to one basis and give feedback to Team Leader/Manager Coaching agents and outliers on the floor with respect to domain and communication Responsible for generating daily, weekly & monthly reports for internal purposes Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site Provide weekly QA feedback to supervisors to help them analyze the trends with the team Calibrate cases internally with the team to ensure minimum difference in the ratings Conduct regular huddles with the various teams/ training batches to share client expectations and trends observed Performance data analysis for the team and chalking out improvement plans and executing the same, for bottom quartile Liaise with the customer counterparts, for any/all KT's that happen RCA on Fatal Errors and provide inputs for further training needs Suggest Quality improvement plan Refresher training on process, ticket documentation mandates, customer handling and communication skills Should have analytical & reasoning skills Expertise in Microsoft Excel & PowerPoint Collaborates well & Effective communicator at all levels Should have effective coaching skills

Relevant Knowledge

Lean/Six sigma - Yellow / Green Belt (added advantage) SD knowledge minimum 18 months.

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Mandatory Skills: Quality Assurance .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.