Must have a bachelor's degree in STEM (Science, Technology, Engineering & Mathematics)
Good Communications
Basic to intermediate knowledge of SQL and expert-level Excel skills.
Strong problem-solving, collaboration, and communication skills.
Self-motivated with the ability to manage multiple projects and timelines.
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Deliver
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No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
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