Job Description

Overview:
The Analyst- Distributor Logistics, is responsible for driving Operations with excellence. The candidate would be expected to smartly align the priorities of Business stakeholders to multiple internal and external stakeholders. She/ He is expected to be work with a continuous improvement mindset and show exceptional customer centricity. The role in the bidding is calling for expertise in facilitating the order to cash process, with expertise in global customer order management, a flair for customer management and a capability to manage situations on the fly.
Key Responsibilities:

• Order to Cash oversight: manage and oversee the full OTC process.
• Order management & processing: Planning for shipments, consolidations & containerizations, pull/ push orders to meet payload goals for primary and secondary networks, accurately create and manage customer orders in the system - ensuring all information is accurate and complete
• Customer communication: serve as the primary point of contact for customers regarding customer status, delivery schedule, and any issues that arise during the order process.
• Order management compliance: ensure that OTC process in compliant with internal rules.
• Process metric management: Partner alignment and teamwork activities, critical metric Monitoring and Root Cause Analysis
• Process improvement: identify opportunities and work with the gross functional team to implement best practices and improve overall efficiency.

Key Interfaces:

• Supply Chain Stakeholders across markets, Transporters, Shippers, Direct Order Customers
• Business Processes: Logistics Processes, Invoicing, Warehouse management processes, Control tower Operations , Carrier/ Shipper management, Documentation and compliances
• Within KHC, this role will work very closely with Operations functions across global zones, GBS, Global Logistics, Supply Planning and IT

Requirements:

• 2 - 4 years of experience in order/customer management
• Working Knowledge in SAP, Salesforce, Ariba will be an added advantage
• Hands on work attitude and customer centric. Bias towards Action
• Excellent Interpersonal skills, Strong written and verbal communication skills. Must fluently speak English.

Reports To
Manager, Distributor Logistics
Work Environment & Schedule

• Europe Shift (12:30 pm-9:30pm)
• Flexible work environment with Hybrid policy
• Location: Ahmedabad, Gujarat India

Location(s) Ahmedabad - Venus Stratum GCC
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

Skills Required