Job Description

You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Do you like to find the errors in things? Love to proofread and see what "might" go wrong? Do you always have the Customer in mind and want to make sure they get exactly what they want? If yes, come join our team of professional defect finders who are true advocates of the User Experience. The Testing & Remediation Assurance Management (TRAM) team is on the cutting edge of nearly all GSG user-facing projects from the newest mobile launch to changes in our existing portals. Collectively, we look to ensure quality for both our American Express Customers and our internal partners throughout the Global Services Group family. We are looking for detail oriented, Customer focused, out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our Customers.
What we are looking for in an ideal candidate:
Prior functional experience and expertise in Global New Accounts process and associated systems - Legacy Platform - GNA & NASP and GO2 is a must
Prior experience in Automation, Automating repetitive taks will be a plus
A leader amongst your peers

• Not afraid to speak up for what you feel is right and challenge back (graciously)

• Has proven experience in speaking and working with multiple levels

• Has a global view versus a siloed focus

• Has the desire to lead as well as perform user testing activities

• Proven success in continued learning!

Our current opening is for a Analyst-Operations Tech. Responsibilities Include:

• Planning User Acceptance Testing (UAT) activities that impact front-end, user-focused applications. This includes assessing the testing needs, determining the proper test configuration and data needs, writing and executing test conditions and test scripts, recommending opportunities to automate repetitive tasks, and ensuring the completion of required test documents.

• Tracking and monitoring defects that arise during UAT, and seeing them through to resolution.

• Preparing all testing-related documentation.

• Monitoring project progress by tracking activity, resolving problems, publishing status reports, recommending actions and escalating appropriately.

Forging strong relationships with various internal business partners, technical partners and vendors.
Required Qualifications:
Good understanding of end-to-end processes in Global Services Group operations areas as well as the GNA customer journey and associated upstream and downstream systems and flows
Process knowledge and functional experience of application processing on GNA Legacy Systems and GO2 is a must
Prior experience in Automation, automating repetitive tasks
Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met.
Proven self-starter with strong problem solving and decision making skills.
Ability to assess risks, impacts or implications to operations areas or the customer.
Strong written and verbal communication skills.
Applied knowledge of Microsoft Office suite of products.
Ability to flex work schedule to meet project demands including extended workday and/or possible weekends.
Preferred familiarity with Amex project methodology (SDLC, Waterfall, Agile) and related testing methodologies. Prior UAT testing experience is a plus.
A passion for our Customers!!
Additional Note: Second Shift

• EST/MST Timezone since our Product, Technology and Associated Teams are available during onshore hours only.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.