Job Description

management space. Our product is trusted by Fortune 500s and major global enterprises such as Schneider, Morgan Stanley, Qantas, Unilever, IBM, Vodafone, Alstom, and Novartis, to create, negotiate, and manage +5 million contracts worth more than US$300bn across 100+ countries around the world. As a result, SirionLabs has been recognized by major industry analyst groups such as Gartner, Forrester, Spend Matters, and IDC as a leader in the contract lifecycle management (CLM) domain. SirionLabs recently closed a US$85 million Series D funding round, which was led by Partners Group, a leading global private markets firm, along with existing investors Avatar Growth Capital, Sequoia Capital India and Tiger Global. This fresh capital infusion will help us fuel AI R&D and expand our global footprint even further. With over 700 people working across 10+ offices in North America, Europe, and India, SirionLabs is constantly growing and expanding its global footprint. Requirements As an Implementation Analyst, you play a key role in designing and supporting Sirion SaaS platform. In this role, you will cooperate with external and internal stakeholders such as Customer Success, Service Desk, Product and Engineering. Role: Analyst (Implementation Support) Location: Gurgaon Experience: 3-5 years Key Responsibilities

• Take ownership of customer issues reported and see problems through to resolution.
• Work independently on complex issues & identify solutions to resolve client requirements.
• Provide prompt and accurate feedback to Account Managers & internal users as needed.
• Customize system based on client’s needs and specifications.
• Willing to work over weekends as required.
• Should have strong problem-solving skills, with excellent written and verbal communication.
• Proven work experience (3-5 years) on SaaS based applications.
• Basic knowledge of Microsoft excel/Word and understanding of internet technologies.
• Work cross-functionally within the organization to keep project deadlines on point.
• Should be well versed with SDLC, Incident Management, Change Management process including Bug Tracking and Ticketing tools.

• Educational Qualification – Required – Bachelors’ Degree or similar Degree/ Diploma.
• At least 4 years (Analyst) of working experience in ERP implementation, supporting SAAS cloud applications.
• Very good knowledge of technical Implementation & support
• Strong communicator and have a friendly attitude.
• Knowledge of handling complex user access module
• Highly analytical and data-driven mindset
• Experience in cloud-based Implementations, process adaptation & UAT