Job Description

Responsible for the delivery of FM services within capita managed buildings. To manage front of house services, to include, but not limited to; reception, conference room bookings, conference suite and event support ensuring all customers are greeted in a professional, friendly and courteous manner.

Job title:

Analyst - Guest Relations

:

Delivering support in the Capita FM arena for both Projects and BAU


To manage the service delivery contractors in your building(s)


To ensure that efficient data is captured in relation to QSM, and SLAs as required


Meet and greet visitors in a professional and courteous manner


To ensure the highest level of customer care is adhered to, at all times


Ensure that any customer complaints are promptly dealt with, and action taken to prevent reoccurrence


Manage and assist with meeting / conference room bookings


Provide assistance with internal and external events where necessary


To assist in all administrative team tasks and additional support services where applicable liaising with hospitality, cleaning, mailroom teams


Raise purchase orders where required


Equipment and Fleet management at all properties

Location:

Pune
,


India

Time Type:

Full time

Contract Type:

Permanent