Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.



Role title:

Analyst, Billing Governance & Strategic Projects


Colt Level:

PT2


Function:

Finance – Cash Management - Billing


Reports to:

Manager, Billing Governance & Strategic Projects


Location:

Gurgaon, India



Role purpose


Purpose of the role is to do data analysis, billing assurance & bill run confirmation activities and to support internal & external audits within the Billing Governance & Strategic Projects team. The role requires basic knowledge of billing operational processes, order management and finance systems (Kenan, Siebel, SAP) in order to highlight the mismatches between upstream and downstream systems and get them fixed, as well as to have logical mindset to always look out for improvement items and bring effectiveness via automation/process improvements. The role also requires to work in close cooperation with stakeholders like Finance, IT, Sales, Customer Relationship Manager as well as Billing internal teams.



Key accountabilities

• Should be able Reconcile, validation and analyse input from the upstream systems into the Billing and other systems.
• By request analyse and provide proposals for resolution of identified orders which stuck in the upstream OM systems.
• Monitor and support Interfaces between the upstream system and the Billing System.
• Regular monitoring of KPIs, Dashboards, and timely action on variances/gaps if any.
• Support on Internal audit, ISO audit and process audit and end-to-end closure of non-conformities reported
• Validation of CDRs from Switch Mediation & Billing system to ensure complete and accurate rating before the bill run. Comprehensive CDRs reconciliation at switch & mediation level for all 13 countries and 3rd party suppliers and report deviations to concerned teams
• Support daily, weekly and monthly audit of customer orders executed in the Order entry system with the Billing System to ensure the accurate Billing & Invoice generation. In addition, provide go ahead for Weekly and Monthly bill run cycles.
• Support the day-to-day operations to ensure that the team meets its quality, productivity and turnaround time SLA objectives.
• Prepare reports and graphs as and when required..
• Should come up with innovative ideas for effort reduction and process improvements.

Key performance indicators (financial and non-financial)

• Meet all the set KPIs and SLAs
• Ensure 100% quality is maintained
• Ensure 100% quality of new implemented Billing Assurance quality checks
• Meet all the set KPI’s for Billing Assurance process.
• Zero mismatches b/w upstream and billing systems
• Successful and clean audit
• Quality and Assurance controls

Relationships and key contacts

• Account Executives
• Service Delivery
• Pricing Team
• Finance teams
• Customer Service Team
• Customer Relationship Manager
• Product Manager
• System Support Team
• Entire Billing team

Role specific requirements


Skills & Experience

• 1-4 years of experience in Telecom billing operations, process improvements and Telecom BSS systems like Siebel, Kenan, Interconnect, etc.
• Good knowledge of SQL
• Good knowledge of MS Office Tools like Excel, Word, Powerpoint
• Hands on experience in Data Analysis
• Experience of working and handling Telecom Billing processes like Supplier Invoice Reconciliation, Tariff Management, Customer Invoicing, Suspense Analysis, Quality & Revenue Assurance
• Should be able to work on excel/advance excel for generating internal reports, to manage productivity and to perform analysis for stakeholder groups

Person specification

Autonomy

• Responsible for own work
• Abel to create clear reports and presentations

Influence:

• Requires excellent communication skills within the BG team and to the manager as well as outside the team
• Developing relationship with other team members and stakeholders

Complexity:

• Problem solving attitude with unknown circumstances

• The impact of actions is immediately known and obvious
• Should understand complex processes and business scenarios

Soft Skills

• Good communication
• Good teamwork and time management
• Good self managing to handle different tasks in parallel and not losing the overview
• Problem solving – identify problem areas and provide proposal back to the team / manager

Qualifications

• Graduates/Post Graduates/BE/BTECH/MCA
• University degree preferably in business, IT, engineering disciplines. Post Graduate is desired as well.
• Good commercial background

• Fluent in English (verbal and in written) is necessary.

Behaviours

• Excellent communication along with listening skills to clearly communicate, influence and understand the requirements clearly without any ambiguity
• Ability to work well under pressure and meet tight deadlines.
• Personal focus on continuous improvement and innovation.
• Excellent interpersonal skills; able to coordinate effectively within virtual team spread at many locations and across the different teams in India and Europe
• Ability to critically analyse the things from various perspectives
• Ability to understand highly complex processes and conceptualize those.
• Demonstrates excellent decision-making skills and focused on success

Displays a high level of initiative and works proactively




Others

• Be aware of colt information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.
• Identify risks related to process and information security and treat/ mitigate the same as appropriate
• Working Hours: Will be required to work in shifts (covering India and EU working hours). Working in out of office hours as per the business need/customer requirements.

What we offer: Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to Online-learning Platform
• Business mentoring
• option of parking slots in the Colt Campus
• lunch vouchers