Job Description

We are looking for someone entry level to join our dynamic and exciting onboarding team based in Bangalore. The role involves onboarding major clients onto our FX platforms with a primary focused on FIX protocol onboarding and certification, as well as creating an updating technical client configurations. LSEG is a company which prides itself on Integrity, Change, Partnership and Excellence. As part of this team, you will be an important partner in the technical setup of large FX customers and will be liaising between customers and internal stakeholders, therefore solid technical experience/understanding is critical!
Key Responsibilities:

• Collaborate with internal partners to setup FX customers on LSEG FX trading platforms.
• Resolve sophisticated client queries, call out high-impact risks, and build internal relationships and networks with key teams.
• Keep up to date with changes to products and services to maintain quality of service.
• Onboard new customer (buy-side) and new provider (sell-side) clients to FXall & Matching platforms.
• Offboarding customer (buy-side) clients in FXall & Matching platforms.
• Onboard market makers to FXall FIX APIs.
• Certify customer FIX messages against internal LSEG FX FIX specifications.
• Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.
• Gain and improve understanding of the wider business areas to develop relationships and improve process efficiency.

Key Skills:

• Technical or Financial Degree or equivalent experience level.
• Validated Customer Service skills and experience.
• Good communication and analytical skills.
• Worked in a customer-focused environment where detailed process/procedures are followed.
• Strong teammate with ability to work in a fast-paced environment and under pressure.
• Flexible to work within EMEA time zones until 18:00 GMT.

Beneficial:
Sophisticated knowledge of MS Platforms with exposure to process automation.
Familiarity with networking protocols, VPN, Extranet connectivity, understanding of TCP/IP concepts.
Exposure to trading platforms especially FXall/FX Matching is an advantage.
Exposure to or experience with certification/conformance trading software testing.
FX market experience, understanding of FX products and order behaviours.
Strong analytical and logical thinking capabilities.
Highly motivated with strong interpersonal skills.
Understanding or working experience with FIX messaging protocol.
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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Skills Required