Job Description

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General Information

Job ID
30805
Location
Pune, India
Work Types
Full Time, Permanent
Categories
Information Technology

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About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.


TMF India is a Great Place to Work, ISO & ISAE certified organization.

Discover the Role

We are looking for an Application Support Analyst to join our team and help to support digital operations tools & related applications.

Key Responsibilities

Perform the daily activities and operations of application support team. Work with vendors for 3rd level support and TMF Internal teams. Support the applications used in Digital Platform Support team and meet the requests response and resolution within specified timelines. Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager. Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems. Follow ITIL processes along with TMF's best practices and guidelines. Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment. Attend internal and vendor facing meetings as and when needed. Contribute to Application support document library. Liaise with TMF Internal IT team in gathering required information around applications.

Key Requirements

Perform the daily activities and operations of application support team. Work with vendors for 3rd level support and TMF Internal teams. Support the applications used in Digital Platform Support team and meet the requests response and resolution within specified timelines. Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager. Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems. Follow ITIL processes along with TMF's best practices and guidelines. Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment. Attend internal and vendor facing meetings as and when needed. Contribute to Application support document library. Liaise with TMF Internal IT team in gathering required information around applications.

What's in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities, so you can take your career further within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

You'll be helping us to make the world a simpler place to do business for our clients. Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

A supportive environment

Strong feedback culture to help build an engaging workplace. Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey. Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best. At TMF Group, it's our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

Anniversary & Birthday Leave policy Be part of One TMF Paternity & Adoption leaves Salary advance policy Work flexibility - Hybrid work model Talk about growth opportunities (we invest in talent) Well-being initiatives

We're looking forward to getting to know you!