Job Description

Company Name: VARITE India Private Limited
About The Client:
An American technology company that develops sells, repairs, and supports computers and related products and services. Products include personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, and electronics. It is now expanding from offering computers only to delivering a range of technology for enterprise customers, like data storage, information security, virtualization, analytics, and cloud computing. Currently ranked 31st on the Fortune 500 list.
Essential Job Functions:

• Provides post-sales escalation resolution, direct advice and guidance on escalated customer issues and procedural information and training for peers Negotiates with customer using various tools and techniques provided by Client and monitors and tracks issues to ensure accurate resolution Influences process improvement towards defect elimination
• Manages the end-to-end shift report in addition to leading shift turnover calls Must be able to work under limited supervision with little direction from management and adheres to administrative policies and escalation procedures
• Manage multiple high-priority deliverables within the professional services function.
• Collaborate with teams to gather, update, and maintain accurate information.
• Support project transitions and lead migration of projects between systems.
• Perform data analysis to identify trends, gaps, and opportunities for improvement.
• Conduct audits and provide guidance to junior team members.
• Mentor and train new team members on operational deliverables.
• Prepare and publish reports on team metrics to support business decision-making.

Qualifications:

• 3-4 years of experience in operational support or similar roles
• Strong attention to detail with accuracy in:

• Transaction processing
• Data validation
• Checklist adherence
• Clear oral and written communication skills for internal and external stakeholder engagement
• Effective time management to consistently meet SLA and quality objectives

Proficiency in MS Office applications, especially:

• Excel for data handling
• Reporting
• Dashboard creation
• Ability to work in shifts and across multiple time zones
• Strong interpersonal skills to collaborate effectively in a team environment
• Strong problem-solving skills to identify workflow issues and escalate or resolve them appropriately
• Customer-focused mindset with responsiveness to inquiries and commitment to delivering a positive experience

Desirable Requirements

• Experience working cross-culturally, internationally, and across multiple time zones
• Familiarity with CRM applications
• Strong analytical skills to interpret large datasets and generate insights for process improvement
• Flexibility and resilience to manage extended work hours during peak loads or project migrations
• Experience mentoring peers and contributing to team learning and knowledge sharing

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status

Skills Required