Job Description

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Description
Job overview and responsibilities
The Analyst - Catering Systems Administrator plays a critical role in maintaining the integrity and accuracy of catering data across United's systems and tools. This position supports business partners in delivering seamless catering services for flights systemwide through meticulous data management, system administration, and process optimization.

• Data Management & Quality Assurance: Enter, verify, and maintain accurate catering data in United's management systems, ensuring timely updates with the precision required to support operational excellence
• System Architecture & Configuration: Design and build system framework and codes to optimize service scheduling and ensure accurate vendor payments across the catering network
• Data Integrity & Error Resolution: Conduct comprehensive data audits, identify inconsistencies, and collaborate with stakeholders to resolve issues while maintaining the highest standards of data quality
• Technical Issue Resolution: Serve as a liaison between internal and external stakeholders to report, monitor, and resolve technical challenges efficiently
• Process Improvement: Develop and implement scalable process enhancements that drive operational efficiency and organizational agility
• Systems Administration: Oversee system setup, maintenance, vendor access management, and corporate compliance requirements
• Cross-Functional Collaboration: Partner with diverse teams and external vendors to support ad-hoc projects and ensure operational accuracy

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required:

• Bachelor's degree in Hospitality, Business Administration, or related field
• 2+ years of experience in data entry and administrative support for large-scale teams and systems
• Exceptional attention to detail and accuracy
• Strong analytical and data management capabilities
• Proven ability to work effectively across multiple stakeholder groups
• Self-motivated with the ability to work independently in a remote environment
• Excellent written and verbal communication skills
• Solution-oriented mindset with strong problem-solving abilities
• Legal authorization to work in India without sponsorship requirements
• Fluency in English (written and spoken)
• Reliable attendance and punctuality

Preferred:

• Advanced degree or specialization in Hospitality, Catering/Food Services, or Airline Industry
• Technical proficiency in SQL and Python
• Knowledge of airport or airline catering operations
• Experience with continuous improvement methodologies
• Familiarity with enterprise management systems (Oracle, CAE, Coupa, SAP, etc.)

Skills Required