Job Description

About Kenvue
About Kenvue
Kenvue is the world's largest pure-play consumer health company by revenue. Built on more than a century of heritage, our iconic brands, including Aveeno, Johnson's, Listerine, and Neutrogena are science-backed and recommended by healthcare professionals around the world. At Kenvue, we believe in the extraordinary power of everyday care and our teams work every day to put that power in consumers' hands and earn a place in their hearts and homes.
Not all products mentioned are sold globally.

About Kenvue:
Kenvue is the worlds largest pure-play consumer health company by revenue. Built on more than a century of heritage, our iconic brands, including Aveeno, Johnsons, Listerine, and Neutrogena are science-backed and recommended by healthcare professionals around the world. At Kenvue, we believe in the extraordinary power of everyday care and our teams work every day to put that power in consumers hands and earn a place in their hearts and homes.
Support Analyst
This position reports into Support Lead and is based at Bangalore, India.
What you will do:
The Support analyst is responsible for analyzing support requests, classify and escalate request according to SOPs, troubleshooting, and providing technical support and guidance. You will also participate in project teams, advising on system improvements, and provide status reports and documentation to department management and business partners:
Key Responsibilities:

• Develop and maintain support documentation for internal and external stakeholders
• Provide technical support to end-users and troubleshoot issues
• Collaborate with cross-functional teams to identify and resolve technical problems
• Assist in the implementation of new systems and technologies
• Conduct regular system audits and make recommendations for improvements
• Conduct feasibility studies, prepare reports, and create solutions to problems
• Provide status reports, progress reports, and documentation to department management and business partners
• Demonstrate an understanding of business partner needs, provide project support, and test solutions
• Contribute to concept design specifications for existing systems
• Troubleshoot existing program applications
• Compile and store necessary documentation, support SOPs and user training materials
• Read and interpret computer logic flowcharts for analysis and integration
• Monitor quality standards, system availability, and support SLAs
• Process employee suggestions and ideas for process improvement

• Bachelors Degree or equivalent in Computer Science or related field
• 2-4 years of experience in a similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• 2-4 years related experience in supporting using JIRA or other support ticket systems

• Experience with Aprimo, Workfront, BrandMaker or a similar Marketing workflow tool is strongly preferred
• Experience with DAM, PIM, or MRM platforms, and Process Design is a plus
• Analytical skills and problem-solving skills
• Experience in Word, Excel, PowerPoint, SharePoint, and other MS office tools required
• Advanced verbal and written skills in English
• Experience in large and global enterprises is desirable