Job Description

Now, more than ever, the Toast team is committed to our customers. We're taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we'll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
Bready* to make a change?
Toast is looking for a Payments Operations Analyst I to play an integral role in scaling Toast's rapidly growing business. You will be the go-to person for the Sales team as a Payments Pricing subject matter expert by prioritizing custom pricing requests, analyzing complex card processing statements, advising sales on deal pricing strategy, and communicating with sales reps in a timely and professional manner. Analysts are also responsible for budgeting time to contribute to longer term strategic projects, escalating to management when necessary, tracking operational metric performance and presenting to department leaders. Use of Excel, SQL, Powerpoint and SalesForce on a daily basis.
The Roll*:

• Become fluent in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees
• Perform complex payments pricing analyses for new business opportunities, setting processing rates which directly impact Toast revenue
• Support the sales process and become a subject matter expert regarding Toast's payment solutions in addition to pricing
• Manage and improve upon all operational processes that touch Toast Payments
• Support and partner with Sales Enablement on Payments education initiatives
• Support optimizing internal business operations for scale
• Use of Salesforce, Excel, PowerPoint and SQL on a daily basis

Do you have the right ingredients*?

• Bachelor's Degree in Finance, Economics, Mathematics or related fields required
• 1-3 years of experience in an analytical or operations position
• Intermediate Excel/Google Sheets skills; ability to understand financial models
• Experience in a customer service or sales support capacity
• Excellent organizational, time management & verbal/written communication skills
• A great sense of accuracy and problem-resolution skills
• Ability to manage multiple competing priorities in a high growth, fast-paced environment
• Ability to delivery high quality analysis within tight and required deadlines and SLAs
• An inquisitive nature and a mathematical/analytical mind

Bonus ingredients*:

• Experience in a high growth tech company
• Experience with data analysis programming languages
• Experience in the credit card processing industry
• Experience using Salesforce

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at .
*Bread puns encouraged but not required
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: .
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact .
For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.