Job Description

Ready to shape the future of work?
At Genpact, we dont just adapt to changexe2x80x94we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee/Assistant Manager/ Senior Analyst/Team Lead- Learning & Performance Admin!
In this role, you will be responsible for overseeing end-to-end process delivery across learning operations and performance management system support. You will manage a small team, act as the first level of quality control, handle escalations, and support the global HR and L&D stakeholders with timely and compliant administration. This role demands strong operational execution, stakeholder communication, and functional knowledge of LMS/PMS tools.
Responsibilities
1. Process Leadership & Team Coordination:
o Oversee and allocate daily workload for a team of 36 analysts supporting learning and PMS-related activities.
o Lead and mentor a team of learning analysts, ensuring high performance.
o Monitor team metrics and adherence to SLAs.
o Lead on the job training and knowledge transfers.
2. Learning Administration:
o Manage end-to-end administrative tasks within Learning Management System (LMS), including course creation, enrollment, session setup, and instructor coordination.
o Maintain and update training calendars and participant lists.
o Supervise end-to-end course setup, nominations, participant tracking, and closure in the Learning Management System
o Maintain and update process documentation.
o Conduct audits to ensure service delivery excellence.
3. PMS Administration:
o Support the performance review cycle setup in the PMS platform (e.g., Workday, SAP SuccessFactors, or client-specific tool).
o Assist in launching goal-setting, mid-year reviews, and year-end appraisal forms for different employee groups.
o Troubleshoot access and workflow issues (e.g., form visibility, manager hierarchy errors, locked reviews).
o Validate and reconcile employee performance data across systems to ensure data integrity and compliance.
o Supervise end-to-end PMS admin process to ensure adherence to quality.
o Maintain and update process documentation.
o Conduct audits to ensure service delivery excellence.
4. Data Management & Reporting:
o Ensure reporting accuracy and maintain audit logs, process trackers, and performance dashboards.
o Support client/internal audits with timely submission of required documentation and evidence.
o Drive continuous improvement through data insights, trend analysis, and RCA of service delivery issues.
5. Communication Management:
o Provide timely responses to employee queries regarding system access, training assignments, or performance reviews.
o Document and escalate recurring issues or enhancement requests to system support or global process owners.
o Serve as the first line of communication with HR Business Partners, L&D leads, and performance management stakeholders across regions.
6. Process Enhancement:
o Identify gaps in the learning and performance admin process and implement enhancements.
o Leverage analytics to optimize learning and performance process
Qualifications we seek in you!
Minimum Qualifications

• Bachelors degree in HR, Business, or a related field.
• Relevant years of experience in learning and performance management roles, with minimum year in leadership role.
• Strong written and verbal communication skills.
• Proficient in LMS/ PMS tools

Preferred Qualifications/ Skills

• Certification in Learning & Development or Performance Management or related domains.
• Knowledge of eLearning or performance management tools and technologies.
• Strong leadership and interpersonal skills.
• Analytical mindset with attention to detail.
• Effective communication and stakeholder management abilities.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.