Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager - Collections and Customer master Data- 100% RTO - US Shift
In this role you have Order to Cash and Consumer Packaged Goods experience. You are managing a team of analysts, demonstrating ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization's revenue growth. You will be responsible for overseeing your team's daily activities and providing guidance to ensure efficient and accurate deduction resolution. Additionally, you will support the senior leadership team with client presentations and provide input on how to expand our scope
Responsibilities
Minimum Qualifications

• B Tech or Graduate/ Post Graduate degree in Accounting, Finance, Economics, or similar field.
• Relevant years of experience in Order to Cash and AR domain.
• Strong analytical skills and ability to work with complex data.
• Excellent attention to detail and problem-solving abilities.

Required Skills:

• Demonstrates ownership of responsibilities, self-reliance, resourcefulness, a proactive approach, is a mentor to team members, and effectively manages a team.

Collections - 1 FTE
Strategy & Policy Management

• Need to lead all the activities related to Cash and Collections domain.
• Balance Cash related to collections and dispute management, implement & enforce to strategy.
• Analyze the customer accounts and do reconciliation as per requirement
• Interaction with end customers via Calls and Emails for collecting past due amount.
• Meeting collections numbers/targets (monthly/ quarterly/ yearly)
• Define, develop, and establish strategy and policies for AR and Cash Application operations.
• Oversee the implementation of AR and Cash Application strategies across teams and systems, ensuring alignment with business goals and contractual obligations.
• Maintain and publish AR and Cash Application strategy documentation within the Policy and Procedures Manual, as of the Master Services Agreement.
• Develop, review, and distribute internal control policies to ensure robust financial governance and risk mitigation.
• Supervise current positions by performing sounding activities related to outstanding debt
• Supervise past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department
• Works closely with Cash Application team to ensure accurate matching of payments
• Receives requirements to perform changes to the customer database.
• Follows up with customers, requests for payments and investigates the reasons for non-payments.
• Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues.

Process Improvement & Compliance

• Conduct regular reviews of AR and Cash Application processes to identify improvement opportunities, drive efficiency, and reduce risk.
• Evaluate and approve or reject proposed changes or enhancements to AR and Cash Application services, ensuring consistency with policy and strategic direction.
• Monitor and audit compliance with Customer's accounting policies and requirements as defined in the Policy and Procedures Manual.
• Lead Customer audits related to Order to Cash services, ensuring full compliance with documented processes and controls.

Communication & Governance

• Serve as the primary point of contact for policy and procedural communication to service providers and internal teams.
• Establish and enforce governance protocols for updating desktop procedures, including annual reviews or updates triggered by process changes.
• Review and approve or reject newly created or updated desktop procedures to ensure documentation accuracy and alignment with policy.

Escalation & Leadership

• Act as the first point of escalation for any issues related to AR and Cash Applications before involving the Customer.
• Collaborate closely with cross-functional teams and stakeholders to address escalations, resolve conflicts, and maintain service continuity.
• Provide guidance and leadership to team members and ensure alignment with defined service standards and expectations.

Customer Master Data - 1 FTE
Leadership & Team Management

• Supervise, mentor, and guide the Customer Master Data team to ensure timely and accurate execution of all tasks.
• Oversee workload distribution, daily prioritization, performance metrics, and team productivity.
• Act as the escalation point for complex data issues, hierarchy conflicts, and system-related queries.
• Lead team in adhering to AR and Cash Collections policies, audit controls, and service-level expectations.
• Foster a culture of data stewardship, accountability, and continuous improvement within the team.
• Act as the primary contact for cross functional teams (Sales , Finance, IT, & BU leaders) regarding data initiatives , reporting, and hierarchy changes.

Master Data Creation & Maintenance

• Create and maintain output condition records including broker order acknowledgements, PO acknowledgements (EDI 855), invoice outputs, and advanced ship notifications.
• Maintain master data for affiliated companies, customer bank keys, customer material information records (CMIR), and material substitution records.
• Set up and manage determination tables related to brokers, distribution centers, INCO terms, minimum order quantities, reporting customers, and VGM container weights.
• Process EDI DUNS requests for secondary sales and ship-to/sold-to locations.
• Audit customer records for compliance and accuracy in accordance with desktop procedures.

Mass Updates & White Glove Services

• Handle mass data update requests and support small-scale projects related to customer master data.
• Deliver white glove services for key accounts, ensuring personalized support and high accuracy in data processing.

Project-Based Hierarchy Realignments (M&A)

• Lead customer hierarchy realignment projects in response to organizational changes, mergers, or acquisitions.
• Coordinate M&A activities including hierarchy validation, rule establishment, and structural execution.
• Ensure all hierarchy-driven data elements are updated and verified post-execution.

Hierarchy & Accountability Management

• Maintain and audit sales accountability hierarchies, ensuring accurate customer ownership alignment.
• Update and validate reporting customer tables and associated hierarchy rules in line with defined governance standards.

Audit, Control & Compliance

• Comply with internal controls and audit requirements as per policy manuals.
• Execute governance and control activities to support SOX and other regulatory standards.

Customer Order Support

• Generate and review customer pickup audit reports and ensure order accuracy.
• Identify and resolve EDI order failures by correcting SAP master data issues in coordination with the EDI Helpdesk.

Reporting & Metrics

• Generate MDG metrics reports, SAP Key Data Facts, and distribute performance dashboards to stakeholders.
• Create and maintain data dictionary documentation; participate in data governance meetings with account group owners.

Data Quality Management

• Conduct annual master data reviews across all account groups.
• Develop data quality rules using software; run reports and collaborate with data owners to correct identified issues.

Supply Chain:

• In-depth knowledge of all non-trade deductions such as shortages, damaged deliveries, Invoice errors etc., and Invoice to Cash processes - Collections, Cash applications in CPG, or food industry.

Desirable Skills:

• Proficient in ERP systems (SAP)
• Hands on experience in Python, Power BI/ Tableau, and SQL will be an added advantage.
• Excellent communication/ interpersonal skills.
• Strong interpersonal skills, with the ability to be both collaborative and inclusive within a team environment.
• Proficient in Microsoft Office - Excel, PowerPoint, and Word.
• Strong communication skills with ability to express ideas and recommendations clearly and succinctly.
• Ability to multi-task and prioritize items with specific time constraints.
• Ability to adapt to business' changing needs.
• Client focused mindset with proven ability to respond quickly to internal and external client requests.

Attitude and Aptitude:

• Exhibits adaptability, integrity, respect, and teamwork.
• Proactive, detail oriented, approaches work with a commitment to quality, and problem-solving skills.
• Exhibits leadership traits.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.