Job Description

Job Title: Assistant Manager (Operation)

Job Summary:

We are seeking an experienced and highly motivated

Optical Operations & Sales Manager

to oversee the operations of multiple stores and lead a dynamic team. The ideal candidate will possess a strong technical understanding of optical products, exceptional sales management skills, and the ability to effectively train and manage staff. You will be responsible for ensuring smooth operations, troubleshooting any technical issues, managing inventory, and driving sales performance across all locations.

Key Responsibilities:

Store Operations Management:

Oversee the daily operations of multiple optical retail stores, ensuring that each location adheres to company policies, meets sales goals, and maintains high standards of customer service.

Team Leadership & Staff Training:

Train, mentor, and develop staff on optical products, sales techniques, and customer service best practices. Ensure all employees are up-to-date with the latest optical trends, technology, and company procedures.

Sales & Performance Monitoring:

Monitor sales performance across multiple stores, set sales targets, and implement strategies to increase revenue. Analyze sales data to identify trends and areas for improvement.

Technical Knowledge & Troubleshooting:

Provide technical support for optical equipment, including troubleshooting any issues with machinery, lens marking, and fitting. Ensure staff are trained to use all optical tools and equipment correctly.

Inventory Management:

Oversee inventory control, stock replenishment, and ordering of products across all stores. Ensure accurate inventory levels are maintained and prevent stockouts or overstocking issues. Conduct monthly inventory audits.

Customer Service Excellence:

Ensure that each store provides exceptional customer service. Address and resolve any customer complaints or concerns efficiently.

Reporting & Administrative Duties:

Prepare regular reports on store performance, sales targets, inventory levels, and customer satisfaction. Use computer systems for sales tracking, inventory management, and staff scheduling.

Compliance & Quality Control:

Ensure all optical products and services comply with industry regulations and quality standards. Maintain the highest level of service quality and store cleanliness across all locations.

Qualifications:

Experience:

5+ years in a management or leadership role within the optical retail industry or a related field.

Technical Knowledge:

Strong understanding of optical products, including lenses, frames, and lens technologies. Experience troubleshooting optical equipment and machinery.

Staff Training & Development:

Proven ability to train, motivate, and manage a team of diverse employees across multiple locations.

Sales Experience:

Solid background in driving sales and managing customer relationships in a retail environment.

Inventory & Operations Management:

Experience with inventory control, stock management, and logistical operations across multiple locations.

Computer Skills:

Proficiency in using inventory management systems and basic office software (Excel, Word, etc.).

Problem-Solving:

Ability to quickly identify issues and implement solutions to resolve operational or technical problems.

Customer Service Skills:

Strong commitment to delivering excellent customer service and resolving customer concerns.

Organizational Skills:

Ability to manage multiple priorities, meet deadlines, and keep operations running smoothly across multiple stores.

Flexibility & Availability:

Willingness to travel between store locations and work flexible hours as needed.

Interested candidates share your resume at purnima@sceh.net

Job Type: Full-time

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Provident Fund
Work Location: In person