Job Description

AML, Manager, Fund Services


We are currently seeking someone to join our team as a Manager to work as a part of the Mumbai AML/KYC team and overseeing the day-to-day operations related to AML/KYC, ensuring the efficient and accurate processing of investor AML reviews, reporting, and the delivery of exceptional client service. The role requires a deep understanding of hedge fund operations, AML expertise, and strong leadership skills to manage a team while collaborating with various internal and external stakeholders. These are client facing positions. The successful applicant will perform in AML/KYC roles to fit business needs.





Established in 2004, Morgan Stanley Fund Services (MSFS) is a global business within the Institutional Equities Division (IED) that provides fund administration services for over $700billion in assets across 350+ hedge funds, private equity and large family offices clients. Our best-in-class offering includes accounting and investors services, portfolio analytics, middle-office functions, regulatory and financial reporting, and tax services. Delivering these services to our clients and their investors is a diverse team of 1,400 highly skilled employees across the globe based in New York, London, Glasgow, Dublin, Mumbai, Bengaluru, and Hong Kong. Joining MSFS, you will discover a dynamic environment where every day offers new opportunities for personal growth and innovation. Here at MSFS your career isn't just a job, it's an incredible journey fueled by collaboration, challenge, and the chance to make a meaningful impact to our business, our clients, their investors and the wider Morgan Stanley franchise.


The MSFS Anti-Money Laundering (AML) team brings together expertise, teamwork, and innovation to drive our mission to deliver AML and Know-Your-Client (KYC) solutions for our global clients. Our AML professionals are dedicated to meeting agreed upon standards when conducting thorough KYC reviews when required, including verifying investor identity, and performing sanctions and media screenings using advanced technology.


The team identifies risks and escalates to clients, their Boards of Directors and other key stakeholders. In our fast-paced environment, attention to detail and analytical strength are essential, and every team member is empowered to contribute to process improvements and operational excellence.


Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

1. Operational Efficiency:


Conduct daily AML reviews for new investor account setups, ensuring compliance with regulations and company AML policies. Collect due diligence and compliance documentation (AML/KYC) based on investor risk levels (low, medium, high). Perform periodic due diligence reviews as required by internal policies and regulatory regimes. Maintain organised investor KYC records. Produce and review MIS and other operational reports to support effective team operations. Oversee daily team operations, ensuring timely and accurate processing of investor AML reviews and requests. Identify and implement process improvements to enhance efficiency and reduce errors. Manage the investor onboarding process, including account setup and verification. Act as a contact point for team-related matters and escalate issues to Senior Manager as needed. Maintain effective relationships with management and colleagues in other functional teams to deliver unified client service. Demonstrate strong knowledge of internal policies and procedures.
2. Team Leadership and Management:


Lead, train, motivate, mentor, and develop a team of AML professionals. Clearly communicate team objectives and foster ownership and accountability. Ensure team members understand relevant policies, controls, and procedures. Promote a positive, productive team environment aligned with organizational goals. Identify skill development needs and create process instructions for faster onboarding. Work closely with senior management to deliver high-impact client service. Oversee timely, accurate, and compliant delivery of AML services per SLAs. Provide AML expertise and resolve process-related issues, using a risk-based approach for reviews. Ensure adequate team coverage during leaves and maintain effective relationships with colleagues and offshore counterparts. Act as a point of escalation and keep management informed of operational and HR issues promptly.
3. Client Relationship Management:


Serve as the primary AML contact for institutional clients, addressing escalated issues and ensuring their needs are met. Deliver consistent, high-quality services to maintain strong client satisfaction. Resolve complex investor inquiries or disputes, coordinating with other departments as required. Maintain confidentiality of all client information. Foster effective, professional relationships with clients and remote colleagues. Provide timely AML issue reports and investor status updates to fund managers.
4. Compliance and Risk Management:


Demonstrate comprehensive knowledge of fund offering documentation and applicable regulations for the fund's domicile. Thoroughly understand and adhere to internal policies and procedures, with emphasis on Anti-Money Laundering (AML) controls and regulations. Ensure all investor-related AML documents and communications comply with regulations, internal policies, and industry best practices. Maintain accurate investor records and uphold data integrity within internal systems. Conduct AML/KYC operations in line with legal and regulatory requirements. Monitor and proactively address operational risks, including compliance, accuracy, and fraud. Stay updated on client information, industry regulations, compliance standards, and market trends. Review and update procedural documents in response to regulatory changes. Communicate and escalate AML/KYC issues promptly to line management and risk teams, ensuring proper resolution and documentation. Lead and participate in incident resolution, including drafting reports and implementing actions to prevent recurrence (such as employee training, policy updates, or system enhancements).
5. Reporting and Analytics:


Analyse operational data to identify trends and areas for improvement. Ensure timely follow-ups on pending items and update systems as needed. Review accuracy of information and reports for consistency and quality. Maintain and accurately update investor static data and profiles in the database. Assist with preparation and distribution of investor AML status and risk reports to MLRO and Board on a scheduled basis. Prepare and deliver regular reports, including database, risk metrics, KPIs, and SLAs. Present daily status updates with supporting documentation and action plans. Drive efficiency using Excel-based functions and data tools for auto-allocation of activities based on priority, SLAs, and team capacity. Ensure timely timesheet updates.
6. Collaboration with Cross-Functional Teams:


Collaborate with onshore stakeholders, Investor Services, global financial crimes, and IT teams to ensure effective integration of AML/KYC processes into business operations. Support the development of AML tools and frameworks by providing operational insights.
7. Skillset:


Experience with process automation and efficiency initiatives. Strong administrative and organisational skills, with high attention to detail and accuracy. Proven ability to work and lead under pressure, manage increased workloads at peak periods, and lead globally distributed teams. Prior experience in hedge fund operations, AML/KYC, or similar financial services roles. Thorough understanding of KYC documentation for SDD, CDD, and EDD standards. Knowledge of AML/KYC regulations and compliance requirements. Exceptional analytical and problem-solving skills, including process optimisation and handling complex client situations. Ability to collaborate effectively in virtual teams across multiple time zones. Competence in key financial systems, IT tools, and AML/KYC or CRM platforms. Strong knowledge of financial products, markets, and AML/KYC operations. Demonstrated leadership experience and team management abilities. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite.

8. Work Environment:

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The role is primarily office-based, with the potential for flexible work arrangements depending on company policy.


If you are a highly motivated individual with a passion for hedge fund operations and AML/KYC sector, we encourage you to apply for this exciting opportunity within our AML/KYC fund services team.

What you'll bring to the role:

Master's Degree in Law or MBA in Finance, Accounting, Economics, or a related business/numerical discipline. Professional certification such as ACAMS preferred. 6-8+ years of AML/KYC experience within a regulated financial services firm or fund administration. Strong knowledge of global AML regulations, especially as they pertain to funds. Proficient in Microsoft Excel, Word, and data management tools; experience with financial software is a plus. Effective team player who can also work independently and escalate issues when necessary. Ability to work under pressure and manage increased workloads at month-end.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.


To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-officesinto your browser.


Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.