Job Description

- Direct and oversee the daily operations of a dedicated SAP team, focusing on SAP SD and FICO modules.
- Foster collaboration among SAP analysts and developers to optimize performance and efficiency.
- Set clear priorities and objectives for team members based on business needs and project demands.
- Manage resource allocation and ensure continuity of service during peak periods and team shortages.
- Ensure that incidents are addressed promptly within defined SLAs and escalate issues when necessary.
- Analyze team workload and capacity to ensure effective distribution of tasks.
- Define and monitor key performance indicators (KPIs) for service delivery.
- Prepare regular reports on team performance for management review.
- Lead service review meetings with stakeholders to discuss outcomes and areas for improvement.
- Identify opportunities for process and service enhancements and implement solutions.
- Promote a culture of continuous improvement and excellence in user support.
- Have a thorough understanding of order-to-cash processes with a focus on European business practices.
Requirements
Demonstrate leadership and motivational skills.

• Proven ability to manage incident, change, and problem management processes.
• Strong analytical mindset with IT system knowledge.
• Functional experience with SAP SD and FICO modules.
• Experience collaborating with teams in diverse geographical locations, such as Europe and India.
• Minimum 3 years of experience in a team leader role within a similar environment.
• Educational background in Economics, Computer Science, Computer Engineering, or related fields.
• Proficient in English at an advanced level.

Benefits
Safety: We prioritize a proactive safety-first culture where every employee is empowered to identify and address risks, ensuring a safe working environment for all.
Sustainability: We aim for long-term profitability by adapting to evolving social and environmental trends, investing in a circular and decarbonized future for steel, and contributing to a better world.
Quality: We strive for excellence in products, processes, and performance through innovation, operational expertise, and a commitment to exceeding customer expectations.
Leadership: We maintain a leading position through visionary thinking, a willingness to challenge conventions, and a drive to redefine steel for a new generation through innovation and strategic partnerships.

Skills Required