Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of

Asst

.

Manager, Contract Management

In this role,

Reporting to Manager, Chargeback Operations, this role will oversee all operational

aspects of

of

Chargeback Operations and Sales Tracing processes for all US business segments

.

The

role

will manage the daily processing, stakeholder collaboration, and AR reconciliation related to Commercial Distributor Chargebacks and Sales Tracings, IDN & OEM Sales Tracings.

The team

will drive best in class, innovative, enterprise operational capabilities and

establish

policy, process, and governance to ensure effective end-to-end Chargeback and Sales Tracing activities to

optimize

US Region results and mitigate overall financial risk.

This role will promote continuous improvement through automation, process standardization, data insights, and best practices to drive team efficiency and accuracy. This position will

utilize

multiple ERP systems,

reporting

tools and support all BD businesses. While supporting all BD businesses, this role will specialize in BDI chargeback and sales trace processing.

This role will partner closely with Distributor partners, IDN's, Channel Management, Commercial Contracting teams,

Analytics/Master Data, Accounts Receivable, Customer Care and IT to maximize operational activities

Responsibilities

Manage all Chargeback and Sales Tracing Operational activities, including

timely

and

accurate

chargeback processing and sales tracing requests,

appropriate systematic

controls, accounts receivable mgt. and distributor financial settlement activities.

Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities,

identify

insights on root cause analysis/error prevention solutions and execute operational enhancements.

Collaborate with Distributor partners to build and strengthen the

end to end

chargeback process by focusing on procedures, prevention,

accountability

and

timely

settlements to reduce financial risk.

Facilitate regular collaboration calls to discuss file processing status updates, key metric reporting, and action log follow-ups.

Partner with Chargeback Resolution Team to accurately track,

monitor

, and communicate disputed lines for resolution.

Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately

supports

activities.

Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.

Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative

analytics

and customer satisfaction

.

Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy,

eliminate

errors, and streamline processes.

Adhere to policy and procedures per contracts playbook, business

guidelines

and chargeback processes.

Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.

Qualifications we

seek

in you

Minimum qualifications

Minimum

Bachelor's Degree

-

B.Com

,

M.COM/MBA with at least relevant experience in managing contracts.

Excellent comm. skills - Verbal & Written

Must be detailed oriented, organized, with

a great sense

of urgency, and hardworking

Preferred qualifications

Chartered Accountancy / LLB.

Ability to work independently, multitask and take ownership

Working with multiple stakeholders to implement solutions

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobAssistant Manager

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelMaster's / Equivalent

Job PostingAug 22, 2025, 4:39:15 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time