Job Description

Job Title: AMC Service Marketing Executive

Department: Service & Business Development.

Location: Kolkata

Experience Required: 2-4 Years (in AMC / IT Service / Infrastructure Solutions Marketing)

Looking for Immediate joiners

Job Summary

We are looking for a proactive and customer-focused AMC Service Marketing Executive to promote and manage Annual Maintenance Contract (AMC) services for IT Infrastructure Solutions. The role involves developing new AMC business opportunities, renewing existing contracts, and ensuring customer satisfaction through effective communication and service coordination.

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Key Responsibilities:

Identify potential clients for AMC services across corporate, government, and enterprise sectors.

Promote AMC offerings covering servers, storage, networking, desktops, laptops, and other IT infrastructure components.

Prepare AMC proposals, quotations, and renewal offers in coordination with the technical team.

Manage and renew existing AMC contracts before expiry; ensure continuous client engagement.

Collaborate with service delivery teams to ensure quality and timely support for AMC clients.

Maintain and update AMC database, renewal trackers, and customer contact records.

Analyze customer feedback to improve service offerings and enhance client satisfaction.

Participate in marketing campaigns, client visits, and presentations to promote AMC services.

Achieve monthly and quarterly AMC revenue and renewal targets.

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Required Skills & Competencies:

Strong understanding of IT infrastructure components and maintenance services.

Experience in AMC / IT service marketing / client relationship management.

Good communication and presentation skills.

Proficiency in MS Office (Excel, Word, PowerPoint).

Self-motivated with a target-driven mindset.

Ability to coordinate between sales, service, and accounts teams effectively.

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Educational Qualification:

Graduate in any discipline (preferred: BBA, B.Tech, or similar).

MBA in Marketing or equivalent qualification (preferred).

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Compensation:

As per industry standards and experience.

Performance-based incentives are applicable.

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Reporting To:

Service Business Head / Manager - AMC Sales

Job Type: Full-time

Pay: ₹124,490.74 - ₹473,824.39 per year

Experience:

AMC Service Marketing Executive: 2 years (Preferred) Annual Maintenance Contract (AMC): 2 years (Preferred) Government projects: 2 years (Preferred)
Work Location: In person