Job Description

Position Overview:

We are looking for a responsible and organized AMC Executive to manage annual maintenance contracts (AMCs) for water and wastewater treatment plants. The candidate will be the key point of contact for clients post-installation, ensuring timely servicing, issue resolution, contract renewals, and customer satisfaction.

Key Responsibilities:

AMC Management & Scheduling

Maintain and manage AMC schedules for

RO Plants, STPs, ETPs, UF, and other systems

Plan and coordinate periodic maintenance visits with the service team

Track contract start/end dates and ensure timely renewals and invoicing

Client Coordination

Serve as the main point of contact for all AMC clients for service-related queries

Handle complaints and breakdown calls by coordinating with technical teams

Ensure resolution within defined SLA timelines

Documentation & Reporting

Maintain AMC records, service reports, and equipment maintenance logs

Prepare and share monthly service status and performance reports with management

Monitor spare parts usage and stock planning in coordination with the service team

Sales Support for AMC Renewals

Follow up with clients for AMC renewal or upgradation

Prepare AMC proposals and quotations as per client needs

Coordinate with the accounts department for payment collection and follow-ups

Qualifications:

Education: Diploma / Graduate in Engineering (Chemical, Civil, Environmental, BSC, MSC preferred) or a related field

Experience: 0-3 years in service coordination, preferably in the water/wastewater industry or maintenance services

Freshers with good knowledge are also welcome.

Key Skills:

Strong customer service and coordination abilities

Good communication and negotiation skills

Proficiency in MS Office (Excel, Word) and basic CRM/ERP systems

Basic understanding of water and wastewater treatment system components

Preferred Attributes:

Experience in handling maintenance contracts or customer support roles

Ability to handle pressure and manage multiple clients simultaneously

Compensation:

Salary as per industry standards, based on experience and capabilities

How to apply- Send your Resume on- hr@yashenviro.com/ project@yashenviro.com

HR Mrs- Ishika Admuthe 9682782846

Job Type: Full-time

Work Location: In person