Job Description

Sr. Program Manager- Diversity Candidates Only

- As the Senior Program Manager, you will own the expansion of concession program to all concession reasons across WW and driving Defect elimination.

- The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drives process efficiency.

- As a large-program owner, He/she will be the strategic point of contact to business, operations and tech teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels.

- He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same.

- He/she should define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation.

- He/She will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).

- He/She will data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships).

Key job responsibilities:

- Responsibility for defining and driving functional/business goals.

- Forming and managing cross-functional project teams to drive key programs for our customers.

- Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals.

- Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination.

- Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.

- Designing and developing strong relationships with senior stakeholders in the Retail business.

- Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.

- Owning specific people programs on coaching and development and team engagement

- Provide ad-hoc support and analysis to senior leaders on strategy documents and research requests.

Basic qualifications:

- Experience defining program requirements and using data and metrics to determine improvements

- 5+ years of experience working cross functionally with tech and non-tech teams

- 5+ years of experience in program or project management

- 5+ years of experience delivering cross functional projects

- Experience in people management

- Masters Degree/MBA(Ops/Strategy), Certification in Project Management/process excellence (PMP, Six Sigma)

- Experience with presenting to and influencing at all levels within a large, cross-functional organization.

- Exposure to working with technology teams and solving operational issues using technology

- Demonstrated leadership and ability to drive projects and ensure closure within stipulated timelines