Job Description

Job Title: Amazon Review & Reputation Specialist

Location:

Sector 63, Noida (In-Office)

Employment Type:

Full-Time

Experience Required:

Minimum 3+ years in Amazon Seller Central or e-commerce operations

Salary:

TBD based on experience and capability

Position Summary

We are seeking a highly analytical and detail-oriented

Amazon Review & Reputation Specialist

who will take ownership of monitoring review activity, safeguarding product reputation, and providing actionable insights that drive operational and product improvements. The ideal candidate has experience working with Seller Central, understands Amazon policies thoroughly, and can proactively manage customer sentiment.

Key Responsibilities

1. Review Monitoring

Monitor all Amazon listings daily for new reviews across positive, neutral, and negative categories. Tag, classify, and analyze review data to detect trends, key phrases, product issues, and patterns. Maintain a real-time dashboard tracking overall rating, review volume, sentiment, and product health. Identify suspicious, fake, or policy-violating reviews and escalate for removal through approved channels.
2. Reputation Management

Develop strategies to maintain and improve overall product star ratings. Work with customer support to address recurring issues highlighted in negative reviews. Draft and manage professional customer response templates for brand-consistent communication. Surface repeated quality or expectation gaps to product and QA teams with clear recommendations.
3. Customer Issue Escalation

Act as the central point of contact between customer service, operations, suppliers, and Amazon support. Escalate urgent issues immediately to prevent rating drops and sentiment shifts. Monitor return reasons, buyer messages, and refund triggers to identify root causes. Collaborate with operations to fix packaging, usage, or quality-related concerns.
4. Policy Compliance

Ensure all actions and processes align strictly with Amazon Terms of Service. Audit listings to detect misleading claims, prohibited phrases, or compliance risks. Track and report fake or competitor-initiated negative reviews using proper escalation paths. Stay informed on Amazon policy updates, enforcement trends, and account health protocols.
5. Reporting & Insights

Prepare weekly and monthly review analytics and sentiment summaries. Highlight major complaints, trending keywords, and product-specific pain points. Recommend improvements in listing content, packaging, user manuals, or product design. Share insights with marketing, operations, and product teams to drive corrective actions.

Qualifications

Required

Minimum

3+ years

of hands-on experience in Amazon Seller Central, brand management, or e-commerce operations. Ability to analyze data, identify trends, and present findings clearly. Strong understanding of Amazon review policies, reputation risks, and compliance methods. Excellent written and verbal English communication. High attention to detail and organizational discipline. Proficiency with monitoring tools such as

Helium10, Jungle Scout, FeedbackWhiz, ZonGuru

or similar.
Preferred

Experience in customer support, quality assurance, or retention management. Familiarity with Amazon Brand Registry. Knowledge of listing optimization, A+ content, and marketplace compliance. Ability to write empathetic, professional responses to customers when needed.

Key Competencies

Analytical mindset Strong problem-solving ability High ethical standards and compliance discipline Effective organizational and documentation skills Customer-first approach Ability to work independently with minimal supervision Capacity to handle sensitive information

Success Metrics (KPIs)

Increased average star ratings across assigned products Reduction in negative reviews and product returns Faster turnaround time in escalation and resolution Improvement in positive sentiment and customer satisfaction Reliable monitoring discipline and accurate reporting Healthy Amazon account status and compliance stability
Job Type: Full-time

Pay: ?30,000.00 - ?50,000.00 per month

Application Question(s):

Can you start immediately at Sec-63 Noida office? How much experience do you have in the same position? Explain. What is your current in-hand salary? How fluent are you in English communication?
Work Location: In person