Job Description

About Us

We are a fast-growing e-commerce brand specializing in personal protective equipment (PPE), with a strong presence on Amazon marketplaces across the UK, Germany, France, Italy, and Spain. Our mission is to provide high-quality protective gear while ensuring exceptional customer satisfaction and seamless Amazon operations.

As we continue to expand, we are looking for a highly organized and proactive Amazon Operations Specialist to join our team. If you have a passion for e-commerce logistics, fulfillment, and customer service, we want to hear from you!

Role Overview:

As our Amazon Operations Specialist, you will be responsible for ensuring exceptional customer service, efficient inventory oversight, and seamless support processes across our Amazon marketplaces.

This role is ideal for someone who thrives in problem-solving, enhancing customer experience, and streamlining operational support.

Key Responsibilities:

Amazon Operations & Inventory Management

Manage FBA inventory across UK & EU marketplaces, ensuring optimal stock levels. Prevent stockouts & overstocking by forecasting demand and planning replenishments. Coordinate with suppliers & 3PLs to ensure timely shipments and deliveries. Optimize Amazon FBA fees & storage costs to improve profitability. Handle inbound shipments, warehouse coordination, and order fulfillment processes. Manage Amazon Seller Support cases related to logistics, inventory discrepancies, and fulfillment issues.

Customer Service & Review Management

Respond to customer inquiries via Amazon messages, ensuring fast and professional support. Handle returns, refunds, and complaint resolutions while maintaining brand reputation. Monitor & manage product reviews, engaging with customers to improve brand perception. Implement strategies to increase positive feedback and reduce negative reviews.

Performance Tracking & Reporting (10%)

Track and report inventory movement, fulfillment efficiency, and order accuracy. Provide monthly reports on FBA fees, storage costs, and cost-saving recommendations. Work closely with the Ads team to ensure stock levels align with advertising efforts. Analyze refund & return data to identify trends and improvement areas.

Who You Are (Ideal Candidate Profile)

2+ years of experience in Amazon FBA operations, inventory management, or customer service. Strong knowledge of Amazon Seller Central (inventory management, case handling, FBA fee tracking). Ability to manage multiple Amazon marketplaces (UK, DE, FR, IT, ES). Detail-oriented, proactive, and highly organized. Experience with Amazon FBA fee optimization & lost inventory reimbursement is a plus!

Why Join Us?

Growth & Learning Opportunities in a fast-growing e-commerce company. International Experience - Work with multiple European Amazon marketplaces. Performance-Based Bonuses tied to efficiency & customer satisfaction. Competitive Salary (Based on experience & skillset).
Job Type: Full-time

Pay: From ?10,000.00 per month

Application Question(s):

What is the level of your English language skills? How many years of experience do you have managing Amazon FBA operations? You notice that a high-demand SKU is running low on inventory, and restocking will take 4 weeks. Meanwhile, your ad campaigns are running at full budget. What would you do to manage this situation effectively? A customer leaves a negative review due to a product defect. How would you handle this situation while staying within Amazon's guidelines? You submitted a case to Amazon Seller Support regarding a lost FBA shipment, but they keep responding with generic replies and closing the case. What steps would you take to escalate the issue and get a resolution? You notice that Amazon FBA storage fees for a product have doubled over the past three months. What actions would you take to optimize costs? * What is your expected monthly salary in INR?