Amazon Executive Inquiry Leader (4 12 Yrs)

Year    Bangalore, Karnataka, India
Amazon
2909 Current Jobs Openings
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Job Description


The core functions of the Executive Inquiry Leader include :

1. Build detailed customer contact timeline, identify defects leading to the escalation and engage with stakeholders to finalize the root cause analysis and corrective/ preventive measures.

2. Acknowledge requests from Amazon executives (Directors and VPs) and timely communicate with an update/ response for their question.

3. Raise coaching requests and coordinate with CS sites for corrective actions/ closure within the defined SLA.

4. Focus on creating scalable, innovative solutions for current or new opportunities found through listening to customer feedback.

5. Draft executive level summaries in a narrative style format/ 5 why analysis of the defects along with the corrective/ preventive measures.

6. Ability to identify defects, assess scope of the issue, frame a problem statement by analyzing customer contact data and collaborate with POCs for improving or simplifying customer experience.

7. Identify potential brand risk basis customer contacts or escalations and consult Legal/ PR team for guidance on CS strategy.

8. Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a bar raiser on customer delight.

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Job Detail

  • Job Id
    JD3023815
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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