We are rebuilding our flagship Pharma Tech product using a next-gen Al-driven stack. As part of this transformation, we are developing a Medical Information Contact Center (MICC) module, which will integrate deeply with Amazon Connect to deliver intelligent, scalable, and compliant communication solutions.We are actively looking for a highly experienced Amazon Connect expert to help design, configure, and deploy the contact center integration for our MICC module. This is a hands-on contract opportunity for someone who has real-world expertise and can contribute from day one.
Key Responsibilities:
Lead the configuration and customization of Amazon Connect for our Al-based MICC module
Integrate Amazon Connect with third-party systems and internal platforms via APIs
Implement real-time and post-call analytics using AWS services (e.g., Lambda, Lex, Polly, Transcribe)Ensure the contact center meets Pharma industry compliance, scalability, and security requirements
Troubleshoot, optimize, and support ongoing improvements post-deployment
Required Skills & Experience:
8-10 years of experience in cloud-based contact center solutions
Proven expertise with Amazon Connect, including deep configuration and customization
Hands-on experience integrating Amazon Connect with AWS ecosystem: Lambda, Lex, Polly, S3, etc.
Familiarity with contact center analytics, compliance standards (HIPAA preferred), and agent experience tools.
Strong understanding of voice and chat routing, call flows, and reporting structures
Ability to work independently and deliver in fast-paced environments
Excellent communication and documentation skills
Note - Candidates must have their own Laptop.
Can share resumes to
samiksha.kesharwani@varshneyinfotech.net or kesharwanisameeksha07@gmail.com