Job Description

This role is for one of the Weekday's clients
Min Experience: 3 years
Location: India
JobType: full-time
We are looking for a highly skilled and motivated Amazon Connect Developer to design, develop, and implement secure, scalable contact center solutions using AWS Connect and related cloud services. The ideal candidate will bring hands-on expertise in cloud telephony, strong technical leadership, and the ability to mentor teams while delivering enterprise-grade customer engagement platforms. This role requires close collaboration with stakeholders, solution architects, and cross-functional teams to ensure seamless delivery.
Requirements
Key Responsibilities

• Lead the end-to-end design, architecture, and deployment of Amazon Connect solutions.
• Create and manage contact flows, routing profiles, and queue configurations.
• Integrate Amazon Connect with AWS services like Lambda, Lex, DynamoDB, S3, and CloudWatch.
• Enable CRM, ERP, or ticketing tool integrations using APIs or middleware.
• Implement security, compliance, and governance measures within the contact center environment.
• Mentor and guide developers, ensuring code quality and adherence to best practices.
• Collaborate with product, QA, and DevOps teams to drive timely project delivery.
• Document solutions, establish best practices, and ensure system reliability and operational stability.
• Conduct performance tuning, monitoring, and troubleshooting for both voice and chat interactions.

Required Skills

• Proven expertise in Amazon Connect, including contact flows, Lex bots, and AWS Lambda.
• Strong knowledge of telephony, VoIP, and contact center concepts.
• Proficiency with AWS services: Lambda, S3, DynamoDB, CloudFormation, CloudWatch, IAM.
• Programming skills in JavaScript/Node.js or similar languages.
• Experience with RESTful APIs and integration frameworks.
• Strong problem-solving mindset with focus on scalability and performance.
• Excellent communication and leadership abilities with stakeholder management skills.

Preferred Skills

• AWS Certification (Solutions Architect Associate or higher).
• Experience integrating with CRM tools such as Salesforce, Zendesk, or ServiceNow.
• Knowledge of CI/CD pipelines, DevOps practices, and infrastructure-as-code (Terraform/CloudFormation).
• Familiarity with contact center KPIs, analytics dashboards, and reporting.
• Exposure to other contact center platforms (Genesys, Twilio, NICE) is a plus.
• Hands-on experience with chatbots, voicebots, and conversational AI platforms.

Core Skills

• Mandatory: Node.js, React, Amazon Connect
• Additional: AWS services, REST APIs, Cloud Telephony

Skills Required