Job Description

Key Responsibilities




Develop and maintain contact center solutions using Amazon Connect including contact flows IVR systems and integrations


Collaborate with architects tech leads and business teams to understand requirements and deliver scalable solutions


Implement AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch to support contact center functionality


Integrate Amazon Connect with CRM platforms, ticketing systems, and third party APIs


Optimize performance reliability and cost efficiency of contact center components


Participate in code reviews testing and deployment activities


Troubleshoot and resolve issues in production and development environments.


Document technical designs, configurations, and best practices.




Required Qualifications




Bachelors degree in Computer Science Engineering or related field


4 Plus years of experience in software development or cloud engineering


1 Plus years of hands on experience with Amazon Connect and related AWS services


Strong understanding of contact center technologies such as IVR CTI and call routing


Proficiency in programming languages like Python, Node.js, or Java.


Experience with RESTful APIs and serverless architecture.


Good communication and problem-solving skills.





Preferred Qualifications:




AWS Certified Developer or Solutions Architect.


Experience with CRM platforms (e.g., Salesforce, Zendesk) and their integration with Amazon Connect.


Familiarity with DevOps tools and CI/CD pipelines.


Exposure to AI/ML services for enhancing customer interactions.


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About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.