Job Description

Job Title:

Customer Support Associate (Digital Chat)

Location:

Bangalore, India

Shift:

24/7 Rotational | 5 Days Working

Department:

Operations - Digital (Chat)

Job Overview:

We're looking for a

Customer Support Associate (CSA)

to provide

real-time chat assistance

to global customers. The ideal candidate will be

tech-savvy, empathetic, and quick-thinking

, delivering prompt and professional solutions while maintaining brand standards.

Key Responsibilities:

Handle customer queries through

live chat

with accuracy, empathy, and efficiency. Troubleshoot product/service issues and provide effective resolutions. Escalate unresolved cases to internal teams as needed. Maintain detailed chat logs and ensure all responses meet quality standards. Meet and exceed key metrics like

response time, resolution rate, and customer satisfaction

. Identify process gaps and suggest improvements for better service delivery.

Skills & Qualifications:

Excellent written English and typing speed.
Strong multitasking, problem-solving, and customer-handling skills.
Familiarity with CRM, chat tools, and ticketing systems.
Ability to stay calm and professional under pressure.
Flexible to work

rotational shifts

, including weekends/holidays.

Education:

SSLC / PUC / Graduate (Any Stream).

Experience:

1+ year in International Chat / Digital Customer Support preferred.

Why Join Us:

Be part of a

dynamic global team

that values empathy, innovation, and excellence in customer experience.

Contact Hr Mohammed
6361860563

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person