Job Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc\xe2\x80\x99s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.

• Ensure daily reconciliations are completed accurately and timely, meeting working day timetable requirements
• Ensure reconciling items are followed up and resolved promptly
• Ensure end of day banking process are carried out timely and accurately
• Review procedures to ensure are up to date
• Ensure corrective actions identified as a result of incidents, breaches, near misses and external audits are fully completed and effectively embedding into the relevant operational team\xe2\x80\x99s processes.
• Assist in preparing regular management information on key risk areas and controls.
• To encourage the team to identify opportunities to re-engineer processes, reorganise or absorb work, to constantly improve the service such that efficiency continues to improve, whilst keeping within budget
• To assist in any audits taking place and clear any audit points that are raised within the timescale given.
• Manage individual\xe2\x80\x99s performance, coach and provide regular feedback.
• Review weekly and monthly management information
• To manage escalated queries.
• Contribute towards departmental and company-wide projects when required

We live by four behaviours at M&G Global Services and we ask all our employees to:

• Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
• Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
• Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
• Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

M&G