Job Description

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.


Some careers open more doors than others.


If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


We are currently seeking an experienced professional to join the Business Financial Crime Risk team.

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.

We are currently seeking an experienced professional to join WPB team.

Principal Responsibilities

Review alerts: Evaluate alert RFI's (Request for information) for accounts / credit cards etc. Update alert statuses based on customers responses. Customer contact Attempts: Attempt to reach customers using all available telephone numbers listed in HUB. Record each attempt, including the time and date, when responding to RFI's Email Communication: If Telephone contact is unsuccessful, the responsible personnel should email the customer's registered email address and await a response. Record the attempt if no response is received. Final Contact Option: if there is no response via telephone or email, evaluate if any other option to be explored to obtain the relevant information that may assist responding to the RFI. Complete Customer information: Gather comprehensive, customer details for RFI's including name, employment details, account opening date, transaction details (Purpose, source of receipts, beneficiary details etc.) Response Specificity: Ensure responses directly address the queries raised in the RFI. Support the rationale with evidence or corroborative information where available. Timely confirmation: Confirm RFI's within the specified turnaround times (TAT). When further action is necessary, staff should collect additional information and update AML records accordingly. Provision of Feeback: Provide appropriate feedback on the quality of RFI's to the relevant staff via Email. Responsible for driving initiatives for improvement in control implementation with the aim of strengthening Financial Crime Control Ensuring liaising with CCO, CAO and Compliance teams to ensure appropriate presentation of the customer information Drive implementation for process improvements in collaboration with branches, CCO, FCC and GSC. Represent as FLOD as part of BFCR and guide BBCT teams to run Bank wide initiatives w.r.t CDD and Financial Crime Risk controls & processes. Review Local regulations with respect to Onboarding and KYC CDD update and guide the various products and proposition channels for deployment of the guidance. Liaise with Branches/ Key Stakeholders to ensure timely and complete delivery of regional and local guidelines within tight timelines Ensure implementation of recommendations made by FCC, monitoring of operational activities w.r.t remediation and identification of control weaknesses. Address the weaknesses thus identified and provide advisory on best possible solutions Coaching and guiding the Frontline on Compliance related matters and local regulations and ensuring presentation of quality customer information Liaise with FCC and CCO to seek clarifications/dispensations on various issues impacting customers. Conducting in-depth reviews of accounts identified as SCC / PEP, HRC, HNWI to ensure that we do business only with people we know and trust. Identify the opportunities which helps the organisation on cost management and initiate such projects end to end. Review regulatory guidance & implement from BFCR & KYC regulation perspective Liaise with various proposition team, product team & operations team for FCR related guidance & smooth implementation of local regulatory guidance Be the point of contact for KYC Ops for any guidance and ensuring quality of KYC check is maintained For all CDD related regional guidance to be tracked and as appropriate disseminate information to all impacted teams Maintain oversight on QC QA related to KYC and done by GSC and CA teams

Educational Qualifications / Certification and Requirements:

A minimum of 5year experience in the financial service industry. Thorough knowledge of the Banking systems & processes, In depth knowledge and understanding of the regulation & guidelines as applicable Knowledge of Group Policies and Procedures for audit and compliance Expertise in customer service & query handling mechanism. The jobholder will need to possess Lateral Thinking Skills, good analytical skills and high motivation level. The job holder requires to possess the ability to handle multiple tasks within specified timelines. The job holder requires to have Good People Management skills.


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.


Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India