Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager, US Collections
In this role, candidate needs to have good experience in US banking collections along with relevant team leading experience.
Responsibilities

• People handling /Manage floor coverage in team environment to drive performance
• Overseeing teams, managing the process metrics and developing strategies to bring the account from delinquent state to current state
• Ensure all collection activities comply with U.S. federal and state regulations
• Analyse data and reports to identify trends, evaluate performance and reports insights to senior leadership
• Regular Call monitoring to train, mentor, coaching and guide collection staff on best practices and regulatory requirement to a team of 20-25 front-line agents
• Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators
• Work in tandem with the Supervisor to identify and address performance and developmental opportunities
• Foster and support a diverse team environment across differences (race, age, gender, sexual orientation, etc.)
• Coordinate daily schedule with Supervisor and set daily coaching activities
• Provide non-critical quality feedback (Call Quality exposure)
• Lead team huddles and discuss product/process updates (Training exposure)
• Promote and drive performance blitzes & contests
• Establish and maintains effective working relationships with peers and partners in other business units with goal of optimizing Citi Brands client relationships
• First point of contact for customer escalated calls
• Help develop agents to be self-sufficient by helping them find the answers themselves
• Share thoughts on team and ideas on how to improve performance of the team, morale, etc.
• Day to Day expectations may change

Qualifications we seek in you!
Minimum Qualifications

• Graduate (any stream)

Preferred Qualifications/ Skills

• Relevant experience in managing team in US Collection domain
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
• Must be able to work in any shift (24*7) with no fixed weekend off
• Strong attention to detail.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
The approximate annual base compensation range for this position is [$xxx,xxx to $xxx,xxx]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity
Work-from-Office Roles - This role requires 5 days (rotational off) working from office.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job
Assistant Manager
Primary Location
India-Noida
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Oct 15, 2025

Skills Required