Job Description

- Role: Customer Service Administrator- Location: Remote - Experience: Minimum 2 years in International Customer Service- Shift: Night Shift - Salary: based on Experience and InterviewAbout the Role We are looking for a customer service administrator who thrives in a fast-paced, client-focused environment. The ideal candidate will play a key role in managing customer interactions, coordinating internal processes, and ensuring a seamless support experience for our international clients. If you have excellent communication skills, attention to detail, and a passion for delivering outstanding service this role is for you. Key Responsibilities - Handle inbound calls and assist international customers with professionalism and empathy- Manage client accounts, appointments, and ongoing communications- Maintain accurate documentation and records in CRM systems- Provide timely follow-ups, collect feedback, and ensure issue resolution- Collaborate with cross-functional teams to streamline processes and enhance customer experience- Demonstrate initiative in problem-solving and contribute to continuous improvementRequirements- Minimum 1 year of experience in Customer Service or Sales support roles- Excellent verbal and written English communication skills- Strong computer proficiency (CRM tools, spreadsheets, email handling, etc.)- Ability to multitask, prioritise, and stay organised in a remote work setup- Proactive, solution-oriented mindset with strong attention to detailWhy Join Us? At Allied Technologies, we are more than just a digital solutions company we are a team that values collaboration, growth, and client satisfaction. As we continue expanding globally, we remain committed to:Empowering our team with flexibility and career growth opportunities fostering a supportive and inclusive work culture delivering world-class customer experiences across industries Join us and be part of a growing global team that values your contribution and supports your professional journey. (ref:updazz.com)

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