Job Description

Job Title: Front Office Executive - Indoor Amusement CentreLocation: PunePosition Type: Full-TimeExperience: 2-3 yearsJob Overview:As the Front Office Executive, you'll be the first point of contact for our guests-responsible for delivering a warm welcome, managing bookings, handling guest queries, and ensuring a seamless entry and exit experience. This role is essential for maintaining the highest levels of guest satisfaction and professionalism.Key Responsibilities:- Guest Welcome & Assistance: Greet guests with a friendly attitude, guide them through entry processes, and answer any inquiries regarding services, pricing, and policies.- Ticketing & POS Operations: Handle cash, card, and digital transactions accurately through the Point of Sale system.- Booking Management: Coordinate online and walk-in bookings, group reservations, and birthday/event schedules.- Guest Issue Resolution: Address and escalate customer concerns promptly to ensure satisfaction and retention.- Communication Coordination: Answer phone calls, manage emails, and relay information effectively within departments.- Upselling Services: Promote packages, merchandise, and add-on experiences to maximize guest value and revenue.- Clean & Organized Reception: Maintain a neat, visually appealing front desk area in line with brand standards.- Compliance & Safety Awareness: Ensure front-desk operations follow safety and company protocols.Qualifications:- Graduate (Bachelor's degree preferred but not mandatory).- 1-3 years of front desk, customer service, or hospitality experience (experience in amusement centres or hotels is a plus).- Strong communication skills in English and Hindi.- Tech-savvy with experience in POS software and MS Office.- Warm, approachable, and service-oriented personality.- Ability to multitask and stay composed under pressure.- Flexible to work on weekends, holidays, and rotational shifts.What We Offer:- Competitive salary and incentives.- Fast-paced, vibrant work environment.- Career growth and internal promotion opportunities.- Employee discounts on attractions and merchandise. (ref:updazz.com)

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