Job Description

Head of CRM

The Role:

- We at Aliens are looking for an enthusiastic and dynamic Head of CRM to lead our high performing CRM team with 7 to 15 years of experience in similar profile across industry, preferably real estate.

- The incumbent will be responsible for planning and delivering CRM strategies across the organization with a view to foster profitable long-term relationships with the clients, building bandwidth to streamline customer lifecycle and coordinate with Sales and Banking team to boost our organizations' market presence and customer engagement.

- S/he will be required to increase revenue by streamlining post-sales collection operations and achieving high business goals. The incumbent would work in a high-paced team environment with at least 5 reporting members and travel across location as per need basis.

- S/he would be based out of Hyderabad and would report to the COO and President; Sales, CRM and Marketing.

Key Responsibilities:

- Championing customer requirements and satisfaction by maintaining constant interaction

- Executing new onboardings and successful cross-selling initiatives

- Ensuring timely collections from existing customers as well as new customers

- Complete handling of post-sales responsibilities with high customer satisfaction results

- Setting targets, performance plans, and rigorous, objective standards for CRO, Sr. CRO, TLs and coaching and training individuals

- Expertise in team handling profile and providing effective assistance to team members for successful closure of deals and high collections

- Enabling team members by duly acknowledging their achievements and accomplishments

- Motivating and engaging the collections team with monetary and non-monetary incentives