Job Description

"Role Overview We are seeking a confident and empathetic Voice Support Executive to handle our International Voice Process. The candidate should possess excellent communication skills in Hindi/Urdu and working proficiency in English, with the ability to manage customer calls effectively and professionally. Shape Key Responsibilities - Handle inbound and outbound customer calls from international customers. - Provide accurate information and first-contact resolution for all inquiries. - Maintain empathy, professionalism, and patience throughout every interaction. - Document call outcomes, feedback, and escalations in the CRM system. - Meet performance metrics including AHT, Quality, and CSAT. - Follow process guidelines, scripts, and company policies consistently. - Collaborate with internal teams to ensure timely issue closure. Shape Requirements Education: Minimum Graduate in any discipline. Experience: Minimum 1 year of experience in Voice-based International Customer Support. Language Skills: Excellent verbal communication in Hindi/Urdu and good command of English. Technical Skills: Basic computer knowledge and familiarity with call centre tools. Strong interpersonal, problem-solving, and active listening skills. Flexibility to work in a 247 rotational shift (5 days working). Shape Preferred Skills - Prior experience in International BPO / Mobility / Telecom / E-commerce domains. - Customer-first approach and ability to handle pressure or escalations. - Team-oriented, positive, and self-motivated attitude. Shape What We Offer - 5 Days Working, rotational shifts (247). - Attractive salary + incentive structure. - Growth-oriented culture with ongoing learning opportunities. - Work in a premium international customer support environment in Gurugram. (ref:updazz.com)

Skills Required