Job Description

"Role Overview We are looking for enthusiastic and customer-focused professionals to join our International Chat Support team. The ideal candidate should have exceptional written and verbal English communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for helping customers. Shape Key Responsibilities - Handle customer queries via chat and provide prompt, accurate, and courteous responses. - Deliver excellent service experience while maintaining brand tone and professionalism. - Identify customer needs and provide appropriate solutions or alternatives. - Maintain customer interaction logs and update information accurately in the CRM system. - Ensure adherence to quality standards, SLAs, and response accuracy. - Collaborate with internal teams for issue resolution when needed. - Strive to achieve individual and team performance targets. Shape Requirements Education : Minimum Graduate in any discipline. Experience : Minimum 1 year of experience in Chat-based International Customer Support. Language Skills : Excellent written and verbal English communication. Technical Skills : Good typing speed and comfort with CRM/ticketing tools. - Strong problem-solving, empathy, and time-management skills. - Willingness to work in a 247 rotational shift (5 days working). Shape Preferred Skills - Prior experience in E-commerce, Mobility, Telecom, or Global Support processes. - Customer-centric attitude and ability to work under pressure. - Excellent attention to detail and communication etiquette. Shape What We Offer - 5 Days Working with rotational offs. - Dynamic, international work environment. - Competitive salary with performance-based incentives. - Structured training programs and career growth opportunities. - Modern office setup located in Gurugram with employee-friendly facilities. " (ref:updazz.com)

Skills Required