Job Description

DESCRIPTION


Please note: Position is based in either Bangalore, KA or Hyderabad, TG (Remote exceptions not available), with applicable work-from-office policies.



Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to assist our third-party business partners better serve their customers.



The Audit & Insights Team (AIT) is seeking an experienced KMO Program Manager to provide comprehensive knowledge management and operational solutions for our global audit programs. This role will be responsible for end-to-end delivery of KMO solutions, from program onboarding to maintenance, while ensuring operational excellence through effective content, communication, and learning strategies.



6+ years of experience in program or audit life-cycle management, preferably in knowledge management operations Bachelor's degree in related field or equivalent practical experience Demonstrated experience in developing and maintaining SOPs, training materials, and learning curricula Strong track record of using data and metrics to drive improvements and measure program effectiveness Excellent verbal and written communication skills with ability to engage multiple stakeholders Advanced proficiency in MS Office suite, particularly Excel (pivot tables, complex formulas, data analysis) Experience in instructional design and content development for global audiences Proven ability to work in fast-paced, ambiguous environments and adapt to changing priorities


Preferred Qualifications:

Industry certifications in instructional design, knowledge management, or project management Experience managing certified instructor programs Demonstrated expertise in learning management systems and content management systems Previous experience in audit operations or related field Experience with multiple learning methodologies and content delivery platforms Strong stakeholder management skills across all organizational levels Background in process improvement and operational excellence


The ideal candidate will be detail-oriented, strategic in thinking, and able to balance multiple priorities while maintaining high standards of quality. They should have a proven track record of developing and implementing successful knowledge management solutions in a global environment.



Key job responsibilities

Key Responsibilites



Program Management

Lead end-to-end program onboarding and implementation Develop and maintain comprehensive SOPs for all audit programs Manage existing program learning needs and implement improvements Track and report on program metrics and KPIs


Learning & Development

Design and develop learning curricula for new and existing programs Create and maintain training plans for global audit teams Manage and develop certified instructor program Implement innovative learning solutions beyond traditional training methods


Content & Communication

Develop and maintain high-quality content for global auditors Create effective communication strategies for program updates and changes Ensure consistency and accuracy of all program documentation Manage content lifecycle and updates


Stakeholder Management

Partner with cross-functional teams to identify and address program needs Build and maintain relationships with key stakeholders Provide regular updates on program status and improvements Influence stakeholders to drive program adoption and success


Innovation & Improvement

Identify opportunities for program optimization Implement data-driven improvements to existing processes Develop and execute strategic roadmaps for program growth Lead continuous improvement initiatives

BASIC QUALIFICATIONS

5+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS

3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job details


IND, KA, Bengaluru
IND, TS, Hyderabad


Project/Program/Product Management-Non-Tech