Store Operations & Audit / Compliance:- Adherence of Store Operations in line with pre-defined SOPs- Ensure that the look and feel of the store is as per guidelines/standards- Track efficient Cash handling; prevent shoplifting / ensure safety and security- Visual merchandising as per plan / guidelines- Inventory and stock management to prevent stock-outs or excess Inventory- KPI reporting as per guidelines and on-time Strategic Roll outs:- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)- Manage closure of current store during refit & conversion Profitability:- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell- To ensure required MIS & tracking at CRO levels- Manage Store expenses are as per plan- Provide suggestions /feedback to improve store productivity People Development / Team Management:- To ensure daily roistering & briefing to outsourced store staff- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution- Ensure motivation & development of outsourced store staff Customer Experience:- Ensure adherence to CE guidelines- Manage staff allocation based on demand at point in time- Personally step in to handle demanding customers- Provide suggestions for improvements in CE (ref:updazz.com) '
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