, 1 year Position: Airport Support Representative Company Overview: Viswamitempowersolution is a leading provider of airport support services in Kangra, Himachal Pradesh, India. Our company is dedicated to providing exceptional customer service and ensuring the smooth operation of airport facilities. We are currently seeking an Airport Support Representative to join our team and help us maintain our high standards of service. Contract Details: This is a full-time position with a 1-year contract. The contract may be extended based on performance and business needs. : As an Airport Support Representative, you will be responsible for providing support services to airport passengers and staff. Your main duties will include: 1. Assisting passengers with check-in, baggage drop, and boarding procedures 2. Providing information and assistance to passengers regarding flight schedules, delays, and cancellations 3. Handling passenger inquiries and complaints in a professional and courteous manner 4. Coordinating with airport staff to ensure smooth operations and timely departures 5. Ensuring compliance with airport security and safety regulations 6. Monitoring and maintaining cleanliness and organization of airport facilities 7. Assisting with special needs passengers, such as those with disabilities or young children 8. Collaborating with airlines and other airport service providers to resolve any issues or concerns 9. Keeping accurate records of passenger interactions and transactions 10. Participating in training and development programs to enhance job knowledge and skills. Qualifications: 1. High school diploma or equivalent required; Bachelor's degree preferred 2. Previous customer service experience, preferably in the aviation industry 3. Excellent communication and interpersonal skills 4. Ability to remain calm and professional in stressful situations 5. Knowledge of airport operations and procedures is a plus 6. Basic computer skills and proficiency in Microsoft Office 7. Fluency in English and Hindi; knowledge of other languages is a plus 8. Must be able to work flexible hours, including nights, weekends, and holidays 9. Must be physically able to stand, walk, and lift up to 50 pounds 10. Must pass a background check and drug screening. Benefits: 1. Competitive salary 2. Health insurance 3. Paid time off 4. Training and development opportunities 5. Opportunity for career growth and advancement within the company. If you are a customer-oriented individual with a passion for the aviation industry, we encourage you to apply for the position of Airport Support Representative at Viswamitempowersolution. Join our team and be a part of our commitment to providing exceptional airport services in Kangra, Himachal Pradesh, India.
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